Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
MOHAMMAD SHOAIB

MOHAMMAD SHOAIB

Sharjah,United Arab Emirates

Summary

Customer service–oriented and well-groomed professional with strong communication skills and a positive attitude. Experienced in handling guest needs, resolving issues, and delivering exceptional service in fast-paced, multicultural environments.

Overview

3
3
years of professional experience

Work history

Customer Service Representative

Obaid Musabah Real Estate
Sharjah
09.2024 - Current
  • Provided tailored property services with clear communication and professionalism
  • Resolved client inquiries and complaints, ensuring customer satisfaction
  • Collaborated with internal teams to optimize service delivery and drive customer loyalty.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Greeted and assisted clients with inquiries in a professional and friendly manner.
  • Improved customer satisfaction by effectively handling complaints and inquiries.


Customer Service

Various Events (Part-time)
Dubai, UAE
02.2022 - 05.2024
  • Delivered customer-oriented service during large-scale events in a fast-paced, high-pressure environment.
  • Demonstrated strong interpersonal and communication skills with diverse nationalities and age groups.
  • Handled complaints calmly and effectively using problem-solving and conflict resolution strategies.
  • Ensured customer satisfaction by paying close attention to detail and maintaining a positive attitude.
  • Adapted quickly to dynamic event needs while working as a team player.
  • Engaged with diverse guests in fast-paced and dynamic environments
  • Maintained a professional appearance and positive attitude at all times.

Education

Bachelor of mass communication - Media and Communication

University of sharjah
Sharjah
/2018 - /2023

Skills


  • Time-Management
  • Communication skills
  • Ability to work under pressure
  • Organizational skills
  • Teamwork
  • Friendly
  • Confident
  • Cultural awareness

Languages

English
Fluent
Arabic
Native
Persian
Native

Affiliations

  • Swimming
  • Travel and photography
  • Sports
  • Fitness

Timeline

Customer Service Representative

Obaid Musabah Real Estate
09.2024 - Current

Customer Service

Various Events (Part-time)
02.2022 - 05.2024

Bachelor of mass communication - Media and Communication

University of sharjah
/2018 - /2023

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MOHAMMAD SHOAIB