Ahmad AlQasem
Abu Dhabi
Summary
To obtain a technical position with an established company in which my present Knowledge and education in Telecommunication & Networking may be applied. Obtain a challenge job that fit with my skills and Knowledge, in order to Develop My Qualifications, by enabling me to use my interpersonal skills, educational background and ability to work well with people.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cluster IT Executive
Abu Dhabi National Hotels
05.2020 - Current
- Direct and manage the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources
- Develop and implement policies and procedures that support the company's goals and objectives
- Prepare and administer the departmental budget and forecast
- Monitor, follow and maintain the appropriate security and disaster recovery policies and procedures
- Coordinate the implementation of business processes, data integrity audits and functional training to support use of business systems
- Facilitate the development of creative solutions to overcome obstacles and verify implementation to continually improve guest satisfaction results
- Design & implement preventive maintenance for all IT hardware & software
- Monitoring all system interfaces, server logs, backups, system security, process, policies and applications.
IT Services Specialists-Customer Support Group
Seven Seas Computers
03.2019 - 12.2020
- Providing IT assistance to staff and customers (Remotely & locally)
- Keeping track of technological advancements and trends in IT support
- Training end-users on hardware functionality and software programs
- Resolving logged errors in a timely manner
- Monitoring hardware, software, and system performance metrics
- Use the technical knowledge along with sales team to provide advice and support on a range of products or services, for which a certain level of expertise is needed
- Preparing and delivering customer presentations and demonstrations of the product, articulately and confidently
- Handling hardware and software problems and faults
- Assist colleagues with bids and tenders for the clients from a technical perspective
- Provide training and produce support material for other members of the sales team.
Shift In charge
Outsource du franchise
07.2018 - 01.2019
- Assigns tasks to employees
- Oversees opening and closing of store or warehouse
- Schedules employee hours and shifts
- Monitors employee work habits and makes sure tasks are completed in a timely fashion
- Writes up reports of employee behavior or customer complaints
- Keeps work area clean and organized
- Motivates employees and offers incentives for strong work performances
- Welcomes customers in a retail setting
- Addresses and resolves customer complaints
- Ensures that customers are satisfied and find what they are looking for.
Computer Lab Supervisor
Shola Private School
03.2018 - 07.2018
- This position is responsible for overseeing the daily coordination and functioning of a computer lab and focuses more on the management of the lab and less on the technical aspects of the lab
- Maintains the working order of lab equipment and supplies, including Network and computers troubleshooting.
Outsource Desktop Support Engineer
Emirates NBD
08.2017 - 02.2018
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Working with employees to identify computer problems and advising on the solution (Remotely & locally) and follow up with them
- Logging and keeping records of employee queries
- Updating self-help documents so employees can try to fix problems themselves
- Working with field engineers to visit employees if the problem is more serious
- Testing and fixing faulty equipment
- Document technical knowledge in the form of notes and manuals.
Customer Service Technical Support
Zain Jordan
04.2014 - 08.2017
- Provide Technical support to ADSL, Enterprise, and Broadband services for individual customers
- Provide superior customer support by analyzing, diagnosing, and resolving problems and request within service level agreements
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Outsource IT Support Engineer
SMS - Ahli Bank
09.2013 - 04.2014
- Worked as resident engineer at Shale during which I provided support to end users related to their personal computers, MS Windows, and related windows applications.
Computer Technician
Galaxy Computer Store
04.2009 - 07.2011
- Maintenance of Computer Hardware in general, Software, equipment, Network, and troubleshoot Hardware and Software problems as needed.
Education
Bachelor's degree - Telecommunication Engineering Technology
Al-Balqa'a Applied University
Amman, Jordan09.2013
Skills
- Strong written and verbal communication skills
- Committed team player
- Excellent problem-solving abilities
- Management
- IT Infrastructure
- IT Operations
- Network Administration
- Virtualization
- Department management
Certification
- ITIL v4, GR671164340AA, ITIL Foundation Certificate in IT Service Management
- Cisco, CSCO12826978, CCNA R&S (Cisco Certified Network Associate), CCNP R&S (Cisco Certified Network Professional)
- Microsoft, 990252864, AZ-900: Microsoft Azure Fundamentals, AZ-104: Microsoft Azure Administrator
Languages
English
Arabic
Projectsachievements
- Did a complete guest network replacement project in order to keep the standard and high quality.
- Implemented barrier gate system and wristband access control for our private beach/Gym and lockers access.
- Migrated to IPTV
- Redesigned and migrated the admin network from 3com to Aruba includes structure cabling and having efficient control and stability.
- Did renovation projects for guest rooms and a big Ballroom.
- Replaced complete the access control for rooms and public areas.
- Implemented Temperature tracking system.
- Replaced the printers with low maintenance cost.
- Replaced the Biometrics machines to an accurate one.
- Implemented a better backup solution.
- Implemented an online music solution.
Personal Information
- Nationality: Jordanian
- Driving License: True
- Marital Status: Married
Training
MCSA Windows Server 2016
Volunteer Experience
Team Member of Amman TT (May 2011 - July 2012): Organize event and conference that brings industry experts, local Technologists/engineers, entrepreneurs, Idea-generators and just about any enthusiast together in a casual setting to meet and learn from each other.
Timeline
Cluster IT Executive
Abu Dhabi National Hotels
05.2020 - Current
IT Services Specialists-Customer Support Group
Seven Seas Computers
03.2019 - 12.2020
Shift In charge
Outsource du franchise
07.2018 - 01.2019
Computer Lab Supervisor
Shola Private School
03.2018 - 07.2018
Outsource Desktop Support Engineer
Emirates NBD
08.2017 - 02.2018
Customer Service Technical Support
Zain Jordan
04.2014 - 08.2017
Outsource IT Support Engineer
SMS - Ahli Bank
09.2013 - 04.2014
Computer Technician
Galaxy Computer Store
04.2009 - 07.2011
Bachelor's degree - Telecommunication Engineering Technology
Al-Balqa'a Applied University
- ITIL v4, GR671164340AA, ITIL Foundation Certificate in IT Service Management
- Cisco, CSCO12826978, CCNA R&S (Cisco Certified Network Associate), CCNP R&S (Cisco Certified Network Professional)
- Microsoft, 990252864, AZ-900: Microsoft Azure Fundamentals, AZ-104: Microsoft Azure Administrator
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