Momen Ahmed Fathallah
Dubai,UAE
Summary
A results-driven professional with a strong aptitude for networking and competitor awareness, demonstrating mastery in Microsoft Office Suite and advanced proficiency in business intelligence tools. Expertise in account management techniques and supply chain understanding, complemented by critical thinking prowess and presentation proficiency. Skilled in complaint management and sales techniques, with a focus on achieving targets through effective use of CRM software. Career goals include leveraging multi-tasking mastery to drive quarterly business reviews and enhance organisational success.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
Work history
Trade and key account manager CHC and Specialty
STADA MENA
Dubai, UAE
2026.01 - Current
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Formulated strategic plans to increase product visibility and market share.
- Delivered presentations, secured new partnerships.
- Coordinated with internal departments for seamless service delivery to clients.
- Strengthened key client relationships by developing tailored account strategies.
- Negotiated profitable contracts to ensure mutual benefit.
UAE National Key account manager CHC
Stada
2024.02 - 2026.01
- Conducted market research to identify potential new clients and sectors.
- Coordinated with other departments for smooth operation, increasing overall efficiency.
- Developed and executed account management strategies for increased market share.
- Delivered significant sales growth by implementing strategic plans.
- Presented product features and benefits to prospects, facilitating their buying decisions.
- Established strong relationships with key stakeholders to secure business longevity.
- Handled resolution of account issues swiftly, maintaining client trust and loyalty.
UAE National Sales manager
Derma&health
2022.12 - 2023.02
- Devised robust sales forecasts based on thorough market analysis.
- Boosted brand visibility by organising strategic marketing campaigns.
- Led negotiations on large-scale contracts, securing lucrative deals.
- Implemented new CRM systems for streamlined operations.
- Drove the expansion into new geographies, enabling access to untapped markets.
- Improved customer retention rates, resulting in consistent revenue growth.
- Nurtured client relationships, ensuring high levels of loyalty and repeat business.
- Optimised sales funnel with targeted promotional activities.
- Increased product awareness, leading to enhanced consumer interest.
- Managed a diverse team of sales professionals to achieve optimal performance.
- Piloted the launch of new products, contributing to portfolio diversification.
UAE Business unit manager (Derma unit)
AL INMAA DrugStore
2021.10 - 2022.12
- Responsible for motivating and advising the medical representative to improve their performance.
- Monitor and review company’s project activities and ensure that they are brought to completion within scheduled period and budget.
- Provide effective management to organization’s business activities that have to do with its strategic and financial growth.
- Create new strategies for marketing and monitoring QC and QA measures.
- Build effective relationship with the clients to maintain good revenue increase for the organization.
- Perform efficient finance management.
- Perform review of equipment and system layouts and its validation.
- Ensure harmonious environment for working.
- Responsible for training and mentoring staff; motivating them all for effective performance for the general growth of the company.
- Set up the business unit’s strategies for promotional activities.
- Analyze and explore market trends; identifying new opportunities in assigned region.
- Coordinate with other teams like the marketing team in order to develop plans for launching of new products, and then its implementation.
- Develop and communicate the expectation levels and vision of the company to members of unit. This must of course be relevant to the company’s corporate vision and goals.
- Coordinate with other heads of departments, integrating objectives and ideas for organizational growth.
- Allocate resources to various centers and regions; all aimed at producing results.
- Perform day-to-day administrative tasks, such as processing information files and other paperwork.
Abu Dhabi sales supervisor
AL INMAA Drug store
2021.06 - 2021.10
- Responsible for motivating and advising the sales representative to improve their performance.
- Achieve their objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance.
- Responsible for monitoring stocks level and following up with the monthly consumption for the Abu Dhabi accounts.
- Responsible for monitoring stock level with the agent and preparing the sales in.
- Responsible for the sales approvals and deals.
- Following up with the agent for them sales team performance.
- Responsible for the collection.
UAE Retail sales manager
P.C.N (JULPHAR)
2020.05 - 2021.05
- Responsible for motivating and advising the medical representative to improve their performance.
- Achieve their objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance.
- Responsible for monitoring stocks level and following up with the monthly consumption for the Uae accounts.
- Responsible for monitoring stock level with the agent and preparing the sales in.
- Responsible for the sales approvals and deals.
- Following up with the agent for them sales team performance.
UAE key Account Manager
P.C.N (Julphar)– UAE
2016.08 - 2020.05
- Maximize the sales outcomes for the assigned products to achieve the specified sales targets both in terms of value and profits.
- Prepare and get approvals on sales/expense/profit forecasts.
- Responsible for getting approval on the products pricing strategies.
- Optimization of company resources to achieve set targets.
- Coordinates with the warehouse to ensure availability of goods, submission of LPOs, delivery of goods
- Tracking stocks and consumption.
- Communicates with the principles for solving technical problems.
- Timely submission of comprehensive periodical reports, along with any special reports according to the situation.
- Development of New product launches.
- Achievements: Achieved +2% vs. plan. Profitability increases by 35%.
Senior key account manager
Abu Dhabi international medical services
Abu Dhabi
2016.12 - 2016.08
- Development of Fitness (losing weight supplement) in terms of Market share and growth.
- Decide the pricing strategy for the portfolio in line with strategic objectives.
- Analyzing the market and prepare marketing programs to be implemented for the assigned products.
- Ensures best and timely use of company resources including promotional materials and samples.
- Coordinates with the warehouse to ensure and maintain the agreed upon stock levels.
- Communication with Key accounts for solving technical problems.
- Timely submission of comprehensive periodical reports.
- Achievements: Best achiever +5% vs. plan. Market share increase by 35%. Profitability increases by 15%.
Professional Sales representative
Pharmatrade - UAE
2014.04 - 2015.12
- Development of Fitness (losing weight supplement) in terms of Market share and growth.
- Decide the pricing strategy for the portfolio in line with strategic objectives.
- Analyzing the market and prepare marketing programs to be implemented for the assigned products.
- Ensures best and timely use of company resources including promotional materials and samples.
- Coordinates with the warehouse to ensure and maintain the agreed upon stock levels.
- Communication with Key accounts for solving technical problems.
- Timely submission of comprehensive periodical reports.
Education
BSc - Law and Mubarak Police academy
Ain Shams university
2006.01 - 2010.01
Preliminary and high school - undefined
Mohammed Korayem school
Alexandria, Egypt 1994.01 - 2005.01
Diploma of Education - pharmacy skills
Diploma in Pharmacy Skills
UK 2025.01 - 2025.11
Skills
- Networking aptitude
- Competitor awareness
- Target achievement
- Microsoft office suite mastery
- Multi-Tasking mastery
- Business intelligence tools
- Advanced ms office proficiency
- Quarterly business review
- Account management techniques
- Supply chain understanding
- Knowledge of crm software
- Critical thinking prowess
- Presentation proficiency
- Complaint management
- Sales techniques
- Account management
Languages:
Arabic: Mother tongues
English: Fluent spoken and written
French: Currently progressing.
References
References available upon request.
Interests:
Writing, Reading, Travelling
Trainings:
- Time management
- Problem solving
- Effective presentation
- Selling skills (Basic and Advanced)
- Negotiation skills
- ICDL course in Russian cultural center
- Microsoft office
Personal Profile:
- Highly result oriented.
- Highly committed.
- Ability to build strong customers relations.
MAIN RESPONSIBILITIES AND DUTIES:
- Commercial operations:
- Manage communication with business partners related to contracts processing, reporting and data collection.
- Support management team in preparing business updates and performance reviews.
- Support management team through budgeting and forecasting process.
- Work with global supply chain, distributors, and regional sales manager to optimize process of demand planning.
- Commercial excellence:
- Provide monthly analysis of country performance through consolidating markets reports, sales force performance KPIs, promotional activities.
Accomplishments
Stade Agility reward from Emerging market
Timeline
Trade and key account manager CHC and Specialty
STADA MENA
2026.01 - Current
Diploma of Education - pharmacy skills
Diploma in Pharmacy Skills
2025.01 - 2025.11
UAE National Key account manager CHC
Stada
2024.02 - 2026.01
UAE National Sales manager
Derma&health
2022.12 - 2023.02
UAE Business unit manager (Derma unit)
AL INMAA DrugStore
2021.10 - 2022.12
Abu Dhabi sales supervisor
AL INMAA Drug store
2021.06 - 2021.10
UAE Retail sales manager
P.C.N (JULPHAR)
2020.05 - 2021.05
Senior key account manager
Abu Dhabi international medical services
2016.12 - 2016.08
UAE key Account Manager
P.C.N (Julphar)– UAE
2016.08 - 2020.05
Professional Sales representative
Pharmatrade - UAE
2014.04 - 2015.12
BSc - Law and Mubarak Police academy
Ain Shams university
2006.01 - 2010.01
Preliminary and high school - undefined
Mohammed Korayem school
1994.01 - 2005.01