Monica Franglin

1.Daily Operations

Coordinate day-to-day activities between departments -Accounts,Sales,Warehouse,Technician

2. Scheduling & Planning

Prepare work schedules, job assignments, and service visits

3. Documentation

Prepare quotations, invoices, work orders, service reports, and maintain files

4. Client Coordination

Handle client calls, follow-ups, complaints, and ensure customer satisfaction

5. Inventory

Check stock, raise purchase requests

6. Team Support

Support Accounts Executive, Technicians and site team with required data and approvals

7. Reporting

Prepare daily/weekly/monthly reports for management

8. Compliance

Ensure all work follows company SOPs and safety standards

Transactions with the general ledger in compliance with GAAP and

company policy

Handle customer disputes by communicating with customers and investigating non-payment issues, clearing overdue in accounts receivable

Managed payroll activities and weekly reimbursements for 50+ employees Assisted with reviewing and reconciling financial statements at month-end and year end close

Provide active support in weekly, monthly and quarterly closures while

VAT submissions