Ms Kyu Kyu Hlaing
Dubai
Summary
Hospitality professional with experience as a Hostess and Waitress in Dubai. Skilled in customer service, reservations, and guest relations. Friendly, well-organized, and passionate about delivering excellent dining experiences in fast-paced restaurant environments.
Overview
7
7
years of professional experience
Work History
Hostess
L'ETO Group
Dubai
12.2025 - Current
- Greet and welcome guests warmly, ensuring a positive first impression
- Present menus and provide detailed knowledge of food, beverages, and desserts
- Take accurate food and drink orders and communicate clearly with kitchen and bar teams
- Serve meals and beverages promptly with professional presentation
- Ensure tables and dining areas are clean, organized, and ready for service
- Anticipate guest needs and respond to requests or complaints professionally
- Maintain high standards of hygiene, food safety, and service quality
- Assist with opening, closing, and daily operational tasks
- Coordinate with team members to ensure smooth restaurant operations
Hostess
Konnichiwa Restaurant
Dubai
11.2024 - 11.2025
- Greet guests with a warm welcome using polite hospitality standards (e.g., "Irasshaimase")
- Manage reservations, waiting lists, and table assignments efficiently
- Escort guests to their tables and present menus professionally
- Coordinate closely with servers and kitchen staff to ensure smooth service flow
- Handle guest inquiries, special requests, and complaints courteously
- Maintain cleanliness and organization of the reception/front desk area
- Ensure a calm and welcoming atmosphere aligned with Japanese dining culture
- Monitor dining capacity and optimize seating arrangements
Hostess Server
Cafe Haroun Dubai
Dubai
04.2021 - 10.2023
- Greet and welcome guests in a warm and professional manner
- Manage reservations and waiting lists efficiently
- Escort guests to tables and provide menus
- Coordinate with servers to ensure smooth seating flow
- Maintain cleanliness and organization of the front area
- Take customer orders accurately and deliver food & beverages
- Provide menu recommendations and answer customer questions
- Ensure timely service and customer satisfaction
- Handle billing and payments when required
- Check on guests regularly to ensure a pleasant experience
Cashier Customer Service
ABDULWAHED BIN SHABIB INVESTMENT GROUP LLC
02.2019 - 03.2021
- Process customer purchases accurately using POS systems
- Handle cash, credit/debit card, and digital payments
- Issue receipts, refunds, and exchanges
- Maintain accurate cash drawer balance at all times
- Follow company procedures for cash handling and security
- Greet customers warmly and assist with inquiries
- Resolve customer complaints in a professional manner
- Provide product information and recommendations
- Ensure high levels of customer satisfaction
- Handle returns and exchanges efficiently
Education
Bachelor of Arts - BA - Business/Managerial Economics
University of Yangon
10.2025
Skills
- Complaint Management
- Customer-Focused Service
- Cashiers
- Customer service
- Clear communication
- Organisational skills
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Reservation management
- Menu presentation
- Customer satisfaction focus
- Patience and composure
- Hospitality etiquette
- Telephone manner
- Cash-handling expertise
- Table arrangement
- Microsoft Office proficiency
- Dining area organisation
- POS system operation
Custom Section
- Hostess
- Customer Service Specialist
- Hospitality Professional
Websites, Portfolios and Profiles
www.linkedin.com/in/kyu-kyuhlaing-8b53a9361
Languages
English
Intermediate
B1
Timeline
Hostess
L'ETO Group
12.2025 - Current
Hostess
Konnichiwa Restaurant
11.2024 - 11.2025
Hostess Server
Cafe Haroun Dubai
04.2021 - 10.2023
Cashier Customer Service
ABDULWAHED BIN SHABIB INVESTMENT GROUP LLC
02.2019 - 03.2021
Bachelor of Arts - BA - Business/Managerial Economics
University of Yangon