Muhammad Naveed
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Setup Advisor
Meydan Free Zone Authority
08.2023 - Current
- Engaging with clients to understand their business goals and provide tailored consultation on the optimal business setup structure
- Working in a fast-paced environment, managing and achieving targets as per company specifications in a KPI focus environment
- Staying abreast of local regulations and ensuring clients adhere to legal requirements during the business setup process
- Overseeing the preparation and submission of necessary documents, ensuring efficient processing of business licenses and permits
- Conducting market analyses to advise clients on potential challenges, opportunities, and industry trends
- Addressing client queries, concerns, and troubleshooting any challenges that may arise during the business setup process
- Generating sales and developing strategies aligned with company objectives and growth targets
- Providing regular reports on sales performance, opportunities, and challenges to the management team
- Maintaining high conversion rates and achieve monthly assigned targets
Business Setup Advisor
Ajman Free Zone Authority
07.2022 - 08.2023
- Provided end to end business setup advisory to clients
- Negotiated and converted leads to sales, following terms that are suited to the best interests of clients and organization
- Built organization's credibility, brand value, and trust to ensure client retention and confidence in the brand
- Interacted with clients through all channels for seamless communication and affectively using Salesforce, CRM system, ensure leads, opportunities, and client accounts are perfectly managed
- Took lead in most of enhancement projects related to sales experience, marketing collateral
and improving customer onboarding process
Business Development Executive - Precious Stones
Dubai Multi Commodities Centre Free Zone - DMCC
02.2019 - 07.2020
- Hosted multiple international tender and auction events at DDE
- Enhanced business development methodology for the department
- Assisted in Dubai Diamond Exchange (DDE) tender facility upgrade project
- Developed enhancements for world class precious stones tender facility
- Played key role in execution of Dubai Diamond Conference 2019
- Delivered process enhancement project for Dubai Diamond Exchange membership.
Business Development Executive - Free Zone
Dubai Multi Commodities Centre Free Zone - DMCC
02.2015 - 02.2019
- Developed new business setup model and partnerships
- Generated sales leads through events/ delegations and partnerships
- Organized 90+ events and hosted international delegations
- Developed 6 value added services for existing member companies
- Liaised with international business councils and government bodies for partnerships
- Supported in developing and running industrial business clubs and associations (DMCC Energy Club, Dubai Maritime Club).
Customer Service Officer
Dubai Multi Commodities Centre Free Zone - DMCC
02.2013 - 02.2015
- Responded promptly to customer inquiries and complaints via emails, phone, and chats
- Coordinated with internal departments to resolve customer issues timely
- Identified customer needs and provide appropriate solutions and alternatives
- Assisted in the new company setup process, visa related inquiries, license amendments & renewals
- Followed up with customers to ensure their satisfaction with our products and services.
Education
Masters in Business Administration - Marketing and Sales
Comsats University
Islamabad, Pakistan09.2012
Bachelors in Business Administration (Hons.) - Marketing and Sales
Comsats University
Islamabad, Pakistan08.2011
Skills
- Sales Management
- Enhancements Champion
- Events and Delegations Management
- Presentations and Public Speaking
- Corporate social responsibilities CSR
- CRM Proficiency (Salesforce Lightening & Classic, ZOHO)
Certification
- Working Smart + Microsoft Outlook
- Integrated Reporting - Sustainability (Sustainability Reporting)
- Leadership Academy (Initiative by Wilson Learning Middle East Partner and DMCC)
- GRI Certified Training Programme (Global Reporting Initiative by Ernst and Young Consultancy)
Languages
English
Urdu
Volunteer Experience
Pakistan Youth Alliance - PYA, Represented PYA voluntarily as a core member for several social welfare projects mainly including youth awareness programs, women empowerment, child education, inter-faith harmony, peace advocacy and building resilience awareness against social evils., 2009, 2015, www.pya.org.pk
Timeline
Business Setup Advisor
Meydan Free Zone Authority
08.2023 - Current
Business Setup Advisor
Ajman Free Zone Authority
07.2022 - 08.2023
Business Development Executive - Precious Stones
Dubai Multi Commodities Centre Free Zone - DMCC
02.2019 - 07.2020
Business Development Executive - Free Zone
Dubai Multi Commodities Centre Free Zone - DMCC
02.2015 - 02.2019
Customer Service Officer
Dubai Multi Commodities Centre Free Zone - DMCC
02.2013 - 02.2015
Masters in Business Administration - Marketing and Sales
Comsats University
Bachelors in Business Administration (Hons.) - Marketing and Sales
Comsats University
- Working Smart + Microsoft Outlook
- Integrated Reporting - Sustainability (Sustainability Reporting)
- Leadership Academy (Initiative by Wilson Learning Middle East Partner and DMCC)
- GRI Certified Training Programme (Global Reporting Initiative by Ernst and Young Consultancy)
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