MUHAMMAD YOUNAS

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.

*Consistently received positive guest feedback and reviews

* Successfully upsold and promoted hotel services and amenities

* Contributed to the hotel's high ratings and reputation

* Developed strong relationships with regular guests and repeat customers

• Reinforced hygiene and food safety procedures.
• Assigned tasks and responsibilities to crew members based on individual ability and experience
• Supported teams to achieve shift targets such as service times or waste minimisation.
• Organised training schedules to teach weekly and monthly sessions.
• Set positive examples for team members by demonstrating quality service.
• Maintained current knowledge of company standards and up-to-date food safety regulations.
• Role modelled ideal behaviour and standards across multiple stations.