Muhammad omar zia
Abu Dhabi,United arab emirates
Summary
Accomplished Customer Service Representative of 4.5 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Sharing restaurant
Al Ain City , Abu Dhabi
2021.03 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed staff+ daily calls, taking orders and escalated cancellations.
Manager
GO petroleum
Burewala , Pakistan
2018.03 - 2019.02
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Education
High School Diploma - Science
Allied School
Pakistan 2011.01 - 2013.03
Diploma - IOSH
Discon Institute
Lahore/Pakistan 2017.09 - 2017.10
Skills
- Telesales techniques
- Sales inquiry handling
- Outstanding customer service
- Cash handling
- Freshdesk
- Team management
- Complaint handling
Languages
English
Fluent
Arabic
Fluent
Urdu
Native
Punjabi
Native
Certification
- CSP - Certified Safety Professional
Timeline
Customer Service Representative
Sharing restaurant
2021.03 - Current
Manager
GO petroleum
2018.03 - 2019.02
Diploma - IOSH
Discon Institute
2017.09 - 2017.10
High School Diploma - Science
Allied School
2011.01 - 2013.03
- CSP - Certified Safety Professional
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