Muhammad Shahzad Afzal
Dubai,UAE
Summary
A results-driven Operations Supervisor at JNT Express delivery services & have 8+ years of notable experience in the logistics and e-commerce industry. Ensuring efficient and reliable delivery of eCommerce solutions. Skilled in managing end-to-end logistics operations and optimizing supply chain processes. Proven ability to analyze and improve quality control processes for online marketplaces, and manage inventory effectively. Highly organized and detail-oriented, with a track record of delivering results in fast-paced environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Supervisor
JNT EXPRESS
Dubai, UEA
01.2022 - Current
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Oversaw daily operations, Dispatch of Couriers, loading and unloading of outbound and inbound shipments, replenishing of pallets, inventory management, and supervising the work of a 60-member team.
- Encouraged and promoted ideas aligned with business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing the operator's team and managing inventory processes.
- Developed and deepened relationships with customers, vendors, and internal stakeholders.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Strategically scheduled and managed staff members, maintaining high-performing business operations.
- Worked constructively with the sales team generating new business opportunities and supporting company growth.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Increased department profitability by reducing operations costs.
- Analyzed operations data to identify process gaps and successfully implement change.
Transport Supervisor
JNT EXPRESS
Dubai, UAE
09.2021 - 01.2022
- Supervises and coordinates with drivers
- Maintain department budget
- Leads a team of drivers and ensures proper coaching, training, performance management, and talent management
- Establishes direction and helps management identify resources and remove barriers to goals Ensuring the correct management of drivers' hours and working time directives
- Complete all administrative tasks associated with the role, including worksheets and management of on-site issues
- Creating, and maintaining a safe, functional, and efficient vehicle fleet Inspecting and handling vehicle maintenance issues in a timely manner.
- Visit accident sites, took copies of police reports, talk to drivers, and analyze causes of accidents.
- Managed databases of daily transport activities and financial accountings Locate and negotiate with vendors to create alliances and optimal supply of vehicles.
- Managed maintenance and fuel programs and ensured the absence of all discrepancies Documented all financial reports and provided timely reports.
- Resolve problems concerning transportation, logistics systems, or customer issues
- Built and maintained favorable partnerships with carriers and vendors and fuel suppliers e.g. (Cafu, Enoc links).
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Strategically planned delivery runs and routes to maximize available resources.
- Coordinated and managed the allocation of drivers and vehicles to the service network, guaranteeing efficient, accurate deliveries.
- Reduced in-field incidents by enforcing strict adherence to compliance and safety standards.
- Participated in recruitment, selection, and induction of new drivers.
Operations Team Leader
Noon Express Delivery services
Al Fujairah City, UAE
11.2018 - 08.2021
- Coordinate with Supervisor and support center to get new route information or change route
- Produced Daily reports to update staff and management on challenges and successes.
- Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
- Avoided delays in delivery by carefully planning routes with GPS
- Handled shipments carefully by following product handling standards
- Monitor Loading and Unloaded packages from van for delivery to the customer, taking care to prevent damages
- Maintain accurate inventory by using LM (last mile) app
- Communicate effectively and timely with the dispatch team regarding delivery progress and route detours
- Reviewed all delivery documents and addresses and report any error found to the supervisor
- Provided excellent services to customers face to face and through phone call conversation
- Supported the sorting team by receiving and making an inventory of shipments coming from CFC.
- Analyzed operations data to identify process gaps and successfully implement change.
Public Relations Officer
Al Fanoos General contracting LLC
Sharjah, UAE
10.2014 - 11.2018
- Responsible for coordinating between the company, employees, and Government organizations and providing a key interface
- Provide quick, efficient, and reliable services such as Employment Permit, Entry Visa, Medical Examinations Miscellaneous jobs related to Immigration, Ministry of Labor & Consulates.
- Renewal of trading Licenses and process required legal documents, like rent contract attestation
- Getting NOCs from Municipality and other Government departments.
- Answer and make direct phone calls, maintain contact list,s
- Assist in the preparation of regularly scheduled reports Submit and reconcile expense reports Prepare and monitor invoices
- Provide information by answering questions and requests Carry out administrative duties such as filing, typing, copying, binding, scanning, etc
- Write letters and emails on behalf of other office staff Maintain computer and manual filing systems
Education
Bachelor of business administration - Administration
University of Lahore
Lahore 02.2010 - 03.2014
High secondary school certificate - undefined
Board of intermediate in secondary education
2009
undefined
Board of intermediate in secondary education Sargodha
2007
Skills
- Customer relations
- Employee performance analysis
- Logistics expertise
- Process improvement strategies
- Inventory control
- Cost reduction and containment
- Relationship building
- Warehouse operations
- Policies and procedures implementation
Additional Information
- Religion:
- PERSONAL SKILLS o ADAPTABLE o VERSATILE o TARGET DRIVEN o INDUSTRIOUS o TEAM ORIENTED o SELF MOTIVATED
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Hindi
Fluent
Punjabi
Native
Certification
- Occupational health and Safety officer Training - 6 Months
Timeline
Operations Supervisor
JNT EXPRESS
01.2022 - Current
Transport Supervisor
JNT EXPRESS
09.2021 - 01.2022
Operations Team Leader
Noon Express Delivery services
11.2018 - 08.2021
Public Relations Officer
Al Fanoos General contracting LLC
10.2014 - 11.2018
Bachelor of business administration - Administration
University of Lahore
02.2010 - 03.2014
High secondary school certificate - undefined
Board of intermediate in secondary education
undefined
Board of intermediate in secondary education Sargodha
- Occupational health and Safety officer Training - 6 Months
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