Naderah Qassem

Building Business Networks and Client Relations

• Engaged directly with customers and partners to foster meaningful business relationships and expand our professional network.
• Negotiated contracts and agreements with clients, creating mutually beneficial and profitable transactions.
• maintained solid relationships with clients and industry partners to support consistent growth.
• Actively participated in monthly sales meetings and quarterly training sessions to stay aligned with sales goals and industry practices.

Market Research & Strategic Analysis

• Conducted thorough research to identify new opportunities and trends within the garment industry.
• Analyzed competitor strategies and positioning to inform our business planning and market approach.
• Client Outreach & Relationship Building
• Targeted potential clients, from retailers and wholesalers to fashion brands, to expand our client base.
• Developed and maintained lasting, valued relationships with clients, focusing on satisfaction and loyalty.

Driving Sales and Revenue

• Created strategies aimed at boosting sales and increasing factory profitability.
• Negotiated new client contracts and managed renewals, ensuring consistent revenue streams.

Collaborative Product Development

• Worked closely with design and production teams to ensure our product offerings meet current market demands.
• Monitored quality and design from initial samples to final products to consistently exceed customer expectations.

• Answer and manage calls with a friendly tone, provide information, take messages, and schedule appointments to keep communication smooth and efficient.
• Greet everyone with a warm welcome, find out the purpose of their visit, and guide or accompany them to the right place to make them feel comfortable and valued.
• Listen to customer concerns, and address any issues elated to their expericne.
• Keep files and records organized and up-to-date to ensure easy access when needed.
• Be a helpful source of information about the company, accurately answering questions from visitors and callers.
• Snap photos and videos for internal content and share them with the marketing team to support company projects.
• Collect, sort, and prepare mail and packages to make sure everything reaches its destination on time.
• Review and analyze data to answer customer questions accurately and keep them well-informed.
• Managing customers through the sales process
• Keeping accurate admin records of all sales
• Discussing product knowledge with potential customers
• Develop strong customer loyalty
• Closing deals and meeting all quotas by reaching the desired monthly target
• Focuses sales efforts by studying existing and potential volume of dealers
• Submits orders by referring to price lists and product literature
• Recommends changes in products, services, and policy by evaluating results and competitive developments
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Contributes to team effort by accomplishing related results as needed.

• Managing customers through the sales process
• Keeping accurate admin records of all sales
• Discussing product knowledge with potential customers
• Develop strong customer loyalty
• Closing deals and meeting all quotas by reaching the desired monthly target
• Focuses sales efforts by studying existing and potential volume of dealers
• Submits orders by referring to price lists and product literature
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Contributes to team effort by accomplishing related results as needed.

• Responsible for translating all types of Arabic content for our clients like (Cinnabon, Seattles Coffee, Bab Al Shams Hotel, Raffles Hotel, etc.)
• Write copies for client’s diverse uses including Social media content, Brochures, Food menus, and Online content
• Correction and commenting upon mistakes
• Worked with the creative team on brainstorming and presenting creative ideas for Cinnabon 'Ramadan Campaign'.

• Convert content in the source language to equivalent concepts in the target language
• Worked on editing/correcting their new website
• Organized an event for Azizi Developments in Cityscape exhibition 2019.

• Prepared a monthly social media plan for Al Jaber Optical and premier marketing management, did social media influencers research, had meetings with the clients, and did the content auditing of a new website.