NATNAEL SAMSON
Dubai,UAE
Summary
Dynamic professional with expertise in customer experience, relationship management, and sales strategy. Demonstrated success in client retention, negotiation, and process optimization. Proficient in managing supplier partnerships and ensuring customer success through effective service delivery. Committed to driving organizational growth through innovative solutions and strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Property Investment Advisor
AKO Capital Real Estate Brokerage
Dubai
03.2025 - 11.2025
- Build and maintain strong relationships with clients and agents across Dubai’s real estate market.
- Drive consistent revenue growth through exceptional service, negotiation, and transparency.
- Manage a pipeline of buyers and sellers, ensuring seamless communication throughout deal cycles.
- Collaborate with internal teams to enhance marketing, presentation, and engagement efforts.
- Recognized for responsiveness, adaptability, and client satisfaction.
Senior Customer Success Associate
Al Ghurair Mobility
Dubai
12.2023 - 03.2025
- Managed customer requests, achieving top satisfaction scores and response times.
- Oversaw admin panel and payment systems to ensure smooth execution of VVIP trips.
- Onboarded third-party suppliers, trained new staff, and aligned teams to performance goals.
- Supported operations with monthly invoicing, earnings adjustments, and master data management.
- Delivered performance reports and implemented communication tools to enhance efficiency.
Customer Success Associate
Al Ghurair Mobility
Dubai
02.2023 - 12.2023
- Delivered timely resolutions and served as the first customer support agent during the startup phase.
- Managed internal fleet operations and coordinated supplier partnerships.
- Oversaw high-profile VVIP trips for executives and ensured quality service standards.
Property Consultant Partner
One Window Properties
Addis Ababa
02.2021 - 02.2022
- Negotiated profitable deals between buyers and sellers with transparency and trust.
- Conducted property research, appraisals, and coordinated marketing efforts.
- Presented and promoted innovative housing development concepts to city administration.
- Contributed to the creation of large-scale housing projects benefiting thousands of families.
Distribution & Logistics Subcontractor
Henry Industries Inc
Kansas City, United States
01.2014 - 05.2019
- Secured project timelines by overseeing day-to-day operations on site.
- Monitored subcontractor performance regularly, assuring adherence to contractual obligations.
- Implemented cost control measures during procurement process to limit overspending.
- Maintained regular communication with clients throughout the project lifecycle, guaranteeing customer satisfaction.
- Managed and coordinated subcontractors onsite, ensuring on time distribution.
- Performed detailed safety briefings and new team member inductions, reducing onsite risks.
Education
Advanced Diploma -
Oneida Baptist Institute
Kentucky, USASkills
- Customer Experience
- Relationship Management
- Sales Strategy
- Client Retention
- Negotiation
- Process Optimization
- Supplier Partnership Management
- Communication
- Property Advisory
- Customer Success
- Service Delivery
- Customer Resolution
- Payment & Invoice Management
- Onboarding & Training
- Team Collaboration
- Partnership Management
Certification
- Diploma in Sales Management – Comprehensive training in sales strategy, communication, and closing techniques.
- Diploma in Business Communication Skills – Enhanced skills in negotiation, professional writing, and presentation.
- Diploma in Leadership and Management Styles – Focused on motivating teams, managing performance, and decision-making.
- Certificate in Real Estate Investment and Development – Training on property valuation, investment analysis, and project management.
- Certificate in Customer Service – Covered advanced techniques in client satisfaction and retention.
LANGUAGES
English – Fluent
Timeline
Property Investment Advisor
AKO Capital Real Estate Brokerage
03.2025 - 11.2025
Senior Customer Success Associate
Al Ghurair Mobility
12.2023 - 03.2025
Customer Success Associate
Al Ghurair Mobility
02.2023 - 12.2023
Property Consultant Partner
One Window Properties
02.2021 - 02.2022
Distribution & Logistics Subcontractor
Henry Industries Inc
01.2014 - 05.2019
Advanced Diploma -
Oneida Baptist Institute