NAVANEETH KRISHANAN
DUBAI
Summary
Versatile instrumentation engineer bringing expertise in project management, well head construction administration and quality assurance hands on experience in E&I Engineering certified engineer in training on track for professional licensure (ADNOC Approved) Also have several years experience in generating leads, negotiate contracts and retain clients, growing new business as a product support engineer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
E&I Engineer
Galfar Engineering And Construction
07.2022 - Current
- Prioritized and successfully executed multiple concurrent mission-critical infrastructure projects.
- adhered to timelines to meet quality assurance targets.
- studied corrections from senior engineers to learn and grow professionally
- Designed projects under directions of experienced engineering professionals
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Provided feedback to workers on job performance and safety procedures.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Product Support Engineer
Disprz
08.2021 - 01.2022
- Maintained quality and accuracy from project implementation to delivery.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
- Maintained product development schedules and prioritized projects by coordinating with development team.
- Provided clear and timely technical data required for design and specification of product.
- Devised new products and features to boost customer satisfaction, reduce costs and propel product line to industry forefront.
- Recommended software solutions, built custom software proposals and developed presentations.
Product Support Specialist
Fingent
11.2020 - 08.2021
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
Sales Executive
Aabasoft
08.2019 - 08.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Technology - Electronics And Instrumentation
College of Engineering
Kidangoor Kottayam04.2018
Skills
- P & ID
- CRM
- Technical issues analysis
- Customer service expert
- Application support
- Multitasking Abilities
- Manpower Management
- Teamwork and collaboration
- SAAS Software Proficiency
- Team Leadership
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Upper intermediate (B2)
Timeline
E&I Engineer
Galfar Engineering And Construction
07.2022 - Current
Product Support Engineer
Disprz
08.2021 - 01.2022
Product Support Specialist
Fingent
11.2020 - 08.2021
Sales Executive
Aabasoft
08.2019 - 08.2020
Bachelor of Technology - Electronics And Instrumentation
College of Engineering
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