Daniela Simona Neculcea
Floor manager
Abu Dhabi
Summary
Restaurant management professional with demonstrated success in optimizing floor operations and delivering superior guest satisfaction. Proven track record in team leadership and adaptability to dynamic environments. Renowned for strong problem-solving skills and effective communication.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Restaurant Floor Manager
McDonald's
01.2025 - Current
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
GUEST EXPERIENCE LEADER
MC Donald’s Romania
01.2024 - 01.2025
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
SELLER
Market
01.2018 - 01.2024
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
Education
High School Diploma -
Colegiul Tehnologic Victor Babeș
Romania06-2019
ENGINEER - AUTOMATION AND IT
UNIVERSITY TECHNICAL OF BUCHAREST
Master - ADVANCE MECHANICAL
UNIVERSITY TECHNICAL OF BUCHAREST
Skills
TEAM WORK
MULTITASKING
FLEXIBILITY
ATTENTION TO DETAIL
INDUSTRY AWARENESS
TIME MANAGEMENT
COMMUNICATION SKILLS
Food presentation
Guest relations
Scheduling and labor control
Sanitation standards
Career Skills
- TEAM WORK
- MULTITASKING
- FLEXIBILITY
- ATTENTION TO DETAIL
- INDUSTRY AWARENESS
- TIME MANAGEMENT
- COMMUNICATION SKILLS
- INTERPERSONAL SKILLS
- PROBLEM SOLVING
- HAZARD AWARENESS
- CUSTOMER SERVICE SKILLS
- CULTURAL AWARENESS
- WORK ETHIC
- PROFESSIONALISM
Personal Information
- Notice Period: Available immediately
- Nationality: Romanian
Certification
Certified Baker Ateliere Ilbah
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Spanish
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeImportant To Me
Career advancementTimeline
Restaurant Floor Manager
McDonald's
01.2025 - Current
Engineering Degree
09-2024
GUEST EXPERIENCE LEADER
MC Donald’s Romania
01.2024 - 01.2025
Certified Baker Ateliere Ilbah
02-2022
SELLER
Market
01.2018 - 01.2024
ENGINEER - AUTOMATION AND IT
UNIVERSITY TECHNICAL OF BUCHAREST
Master - ADVANCE MECHANICAL
UNIVERSITY TECHNICAL OF BUCHAREST
High School Diploma -
Colegiul Tehnologic Victor Babeș