Football
Oluwagbemileke Abaniwonda
Administrative Assistant
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Introduction
My name is Oluwagbemileke Abaniwonda. Leke for short. I come from Nigeria. I hold a degree in economics from my undergraduate studies and I hold a Master of Business from my post-graduate studies. In 2017, I arrived in Dubai, UAE from Nigeria to study at the prestigious University of Wollongong in Dubai. Between then and now, I have had the Immense privilege of working across 7 different industries in an Associate or Executive Role.
Key Accomplishment
7 Industries in 5 years. It’s an accomplishment I am proud of. I have worked in the Facilities Management, Coaching, Dual Citizenship, Recruitment, Consulting, Beauty and Educational industries.
Why me
I’m confident that I should be your top pick not just because of all the exceptional accomplishments but because by working across 7 industries and holding a masters degree in business, not to speak of my diploma in Hospitality management and Interior design, as well as my other qualifications in Enterprise design thinking practitioner, open access strategy consulting virtual experience program, design thinking: the beginners guide, digital transformation, professional certificate in digital transformation and user experience certificate.
I am in a position to understand customer needs and supply their demand masterfully through proven sales techniques and strategies that I have acquired over the years.
Other facts about me
I consider myself to be a strong team player, to be organized, diligent, goal and focus oriented, while also being customer centric, friendly, approachable, likeable and loyal. I love playing football, I am an avid chelsea fan and I enjoy cooking delicious meals when I can.
Conclusion
I look forward to providing a state of the heart people oriented service.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
3
3
Languages
Work History
Customer Service Agent
University of Wollongong in Dubai
Dubai
06.2022 - 09.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Facilitated communications through management of inbound and outbound customer calls.
- Resolved over 10 to 15 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Addressed escalated customer service issues sent from service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion and access to services.
Educational Assistant
GEMS Education
Dubai
08.2021 - 03.2022
- Supported student learning objectives through personalized and small group assistance.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Handed out classroom materials, like pencils, paper and crayons.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Strategic Marketing Professional
Strong Advice
Dubai
10.2019 - 03.2021
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted research, gathered information from multiple sources and presented results.
Associate Recruiting Consultant
Turas recruiting Group
Dubai
09.2019 - 01.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Onboarded new temps by entering employee information into systems.
- Successfully got 15 Indonesian candidates employed to kuwait costa coffee franchise.
- Developed team communications and information for meetings via Slack.
Business Development Associate
CS Global Partners
Dubai
01.2019 - 04.2019
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with local organizations to build networks and develop leads.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Sales and Marketing Associate
BigTicket
Dubai
11.2018 - 01.2019
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Assisted in maintenance and development of credentials databases and intranet sites.
- Inventoried stock, placed product orders and verified receipts.
- Researched competitor marketing trends and prices using data analysis.
- Examined needs, wants and spending patterns of target audience.
Sales and Marketing Associate
Helpsters Cleaning Services
Dubai
05.2018 - 10.2018
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Assisted in maintenance and development of credentials databases and intranet sites.
- Inventoried stock, placed product orders and verified receipts.
- Implemented advertising campaigns and prepared promotional materials.
- Examined needs, wants and spending patterns of target audience.
- Researched competitor marketing trends and prices using data analysis.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Supported sales staff by providing market trends, account analyses and new product information.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Master of Science - Business (Innovation And Entrepreneurship)
University of Wollongong in Dubai
Dubai, UAE 09.2017 - 10.2019
Bachelor of Science - Economics
Afe Babalola University, Ado- Ekiti
Dubai, UAE 09.2011 - 10.2015
Skills
Documentation and reporting
Certification
Open Access Strategy Consulting Virtual Experience Program
Interests
Cooking
Timeline
Customer Service Agent
University of Wollongong in Dubai
06.2022 - 09.2022
Educational Assistant
GEMS Education
08.2021 - 03.2022
Open Access Strategy Consulting Virtual Experience Program
08-2020
Enterprise Design thinking Practitioner
12-2019
Strategic Marketing Professional
Strong Advice
10.2019 - 03.2021
Associate Recruiting Consultant
Turas recruiting Group
09.2019 - 01.2020
Business Development Associate
CS Global Partners
01.2019 - 04.2019
Sales and Marketing Associate
BigTicket
11.2018 - 01.2019
Sales and Marketing Associate
Helpsters Cleaning Services
05.2018 - 10.2018
Master of Science - Business (Innovation And Entrepreneurship)
University of Wollongong in Dubai
09.2017 - 10.2019
Bachelor of Science - Economics
Afe Babalola University, Ado- Ekiti
09.2011 - 10.2015
Design Thinking the Beginners Guide
Digital Transformation (BCG)
Professional certificate in Digital transformation
User Experience
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