Omar Hatata
Dubai,UAE
Summary
Highly skilled professional with expertise in time-management, bilingual communication, and problem-solving. Demonstrates exceptional leadership and team-building abilities, fostering collaborative environments. Adept at utilising strong communication skills to drive project success and achieve organisational goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative-HMS
HMS Hospital
Dubai
2026.02 - Current
- Ensured smooth running of operations with timely preparation of reports.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Successfully delivered on tasks within tight deadlines.
- Facilitated hospital's smooth operation by delivering supplies as required.
- Accompanied patients on visits to GP or hospital appointments, providing moral support.
- Set up appointments for service calls and coordinated necessary information for personnel and patients.
Call Center Agent
Roads and Transport Authority (RTA)
Dubai
2025.01 - 2025.12
- Managed high volume of inbound calls, ensuring swift response times.
- Performed data entry tasks to keep records up-to-date and organised.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Assisted in training new staff members, fostering a supportive work environment.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
Cluster Talent Acquisition Specialist
IHG Intercontinental Citystars
Cairo, Egypt
2023.07 - 2024.09
- Negotiated offer packages effectively ensuring mutual satisfaction between candidates and organisation.
- Managed internal referrals programme encouraging employee participation in talent acquisition process.
- Collaborated closely with hiring managers for understanding specific role requirements and ideal candidate profiles.
- Coordinated interviews and selection procedures that yielded successful hires.
- Attended job fairs and recruitment events, promoting company as an employer of choice amongst potential hires.
- Contributed to safe workplace environment through diligent adherence to safety protocols.
- Coordinated employee engagement surveys leading to improved morale and productivity.
- Organised team-building activities, boosting employee engagement levels.
Human Resources Officer
PET for Packaging Materials
Cairo, Egypt
2020.05 - 2023.05
- Managed complex employee relations issues to minimise workplace conflicts.
- Maintained accurate personnel records, ensuring data privacy regulations are met at all times.
- Conducted regular recruitment drives for hiring top talent in the industry.
Electrical and Automation Engineer / Procurement
Colas Rail
Cairo, Egypt
2016.05 - 2019.10
- Developed advanced automation solutions to enhance operational efficiency.
- Drafted detailed technical reports to facilitate informed decision-making process.
- Managed troubleshooting tasks for minimal downtime.
- Introduced innovative technologies with the aim to reduce costs.
Education
Master of Business Administration - Business administration
Universite de Nantes
France 2020.09 - 2024.07
Skills
- Time-Management prowess
- Bilingual or multilingual
- Problem-solving
- Communication skills
- Team building
- Leadership
Websites
Languages
French
Advanced (C1)
English
Upper intermediate (B2)
Arabic
Advanced (C1)
Affiliations
- Travelling
- Movies
- Football
Accomplishments
• I organized and executed impactful employee engagement events, such as “Room to Grow,” “Great Place to Work,” and “Celebrate Service Week,” incorporating creative and trending themes.
• Conceptualized and launched innovative initiatives, including a “Moon Landing” challenge where employees collaborated to build a virtual hotel on the moon and created promotional TikTok videos, fostering teamwork and creativity.
References
References available upon request.
Timeline
Customer service representative-HMS
HMS Hospital
2026.02 - Current
Call Center Agent
Roads and Transport Authority (RTA)
2025.01 - 2025.12
Cluster Talent Acquisition Specialist
IHG Intercontinental Citystars
2023.07 - 2024.09
Master of Business Administration - Business administration
Universite de Nantes
2020.09 - 2024.07
Human Resources Officer
PET for Packaging Materials
2020.05 - 2023.05
Electrical and Automation Engineer / Procurement
Colas Rail
2016.05 - 2019.10