Omar Mohamed Saleh Abouabisa
Dubai
Summary
My competence is far greater than that and I can be more productive based on what I've learned.
I improve my work using unorthodox methods and I can be an inspirational figure to help motivate others.
Over 4 years of experience in customer service, sales, banking, accounting, and human resources.
I have traveled a lot and dealt with many cultures (USA, UK, Greece, Italy, Vatican, Paris, Spain, Portugal).
Overview
4
4
years of professional experience
Work History
Foreign Currency Exchange Teller Executive
AL-Ansari Financial services
02.2025 - Current
- Front Line customer service Financial professional who is responsible for processing payments and financial transaction ( cash express , Western union , Global Funds Transfer , Domestic Transfer )
- Greeting customer and assisting them with any questions or requests and accurately processing payments ( cash , credit , debit ) and raising Tickets to the accurate department.
- Responsible for Cash dealing with integrity
- Promoted after 5 days of working only due to my fast learning , rules adhering and work ethics
- Working with Rotational shifts and difficult schedules with ease .
Customer Service Executive/ Sales Executive
Wyld Health
10.2023 - 12.2024
- Senior Account Manager managing plans , Sales ( Hitting targets Like Oct , Nov , December , January and February) Increased company revenue by 20%while solving any problems with our clients and attending to their complaints & requests
- In charge of our sales and customer service team leading them to achieve goals.
- Handling Escalations , Operations and working with CRM (Hub spot , Pipedrive ).
- Conducting Interview for future employees and giving them training.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Junior Accountant
LandMark Auto parts
08.2022 - 01.2023
- Analyzing balance sheets , manage general ledger accounts m update financial statements , maintain accounts Receivable and accounts payable and prepare financial reports , pay monthly payroll
- Assisted with preparation of monthly financial statements.
Customer Service Executive
Al ra'ai
03.2021 - 07.2022
- Company Overview: Customer service outsourcing call center
- Calling customers and informing them about the unpaid late bills they have and collecting Debt.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Bachelor's Degree - Finance & Investment
Alexandria's Faculty of Commerce
Egypt01.2021
Skills
- Relationship Building
- Customer Experience Management
- Professional Courtesy
- Effective Conflict Resolution
- Effective Leadership
- Analytical Problem Solving
- Thrives in High-Pressure Situations
- Effective Solution Identification
- Quick Learner
- Confident Public Speaker
- Elegant speaker
- Adaptability to Change
- Financial Cash Management
- Organization skills
Training
- HR, Sheraton Hotel, 07/01/19
- CIB Bank, Morqous Meikhaeil, Alexandria, 09/01/20
- Bank Misr, Hany Elsamra, Alexandria, 10/01/20
- Sales Professional Course, Career Development Center, 01/01/21
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Timeline
Foreign Currency Exchange Teller Executive
AL-Ansari Financial services
02.2025 - Current
Customer Service Executive/ Sales Executive
Wyld Health
10.2023 - 12.2024
Junior Accountant
LandMark Auto parts
08.2022 - 01.2023
Customer Service Executive
Al ra'ai
03.2021 - 07.2022
Bachelor's Degree - Finance & Investment
Alexandria's Faculty of Commerce
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