Omar Mokhtar
Dubai
Summary
Hardworking as a Medical Laboratory Specialist bringing 3 years of expertise in microbiology, chemistry and hematology testing needs. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.
Detail-oriented Medical Laboratory Specialist well-versed in performing tests such as urinalysis, blood gasses and blood smears. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Ready to bring 3 years of related experience to challenging new role.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Medical Laboratory Specialist
Dr/ Mohamed Nasr Clininc
- Managed inventory and ordered supplies as needed, maintaining adequate stock levels for seamless lab operations.
- Utilized advanced technologies to identify and analyze complex medical samples.
- Streamlined lab operations for improved patient care and reduced wait times.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- A Sampling Chemist is a specialized role within the field of chemistry that focuses on collecting, handling, and analyzing samples from various sources for chemical analysis.
Customer Service Representative (CSR)
Intelcia Inc (Optimum)
05.2023 - 09.2023
- Worked mainly in the billing department of Optimum, handling the customer's billing issues such as internet, TV & Landline bills
- Acquired an important role in the company as a perfect issues handler & solver for the customer whether the issue is difficult or easy, gaining confidence & the customers giving the perfect score each and every time after the call ends.
- As a Customer Service Representative (CSR), My role is to serve as the primary point of contact between the company and its customers. Here's an overview of the responsibilities and tasks typically associated with this position:
Responding to Inquiries: CSRs handle incoming inquiries from customers via various channels such as phone calls, emails, live chats, and social media messages. They provide information about products or services, answer questions, address concerns, and assist customers with problem resolution.
Processing Orders and Requests: CSRs process customer orders, returns, exchanges, and service requests efficiently and accurately. They enter order details into the system, verify payment information, and ensure that orders are fulfilled and delivered on time.
Providing Technical Support: In cases where customers encounter technical issues with products or services, CSRs provide troubleshooting assistance and technical support. They may walk customers through step-by-step solutions, escalate technical problems to specialized teams, and coordinate resolutions.
Resolving Complaints: CSRs handle customer complaints and grievances professionally and empathetically. They listen to customer concerns, investigate issues, offer solutions or alternatives, and follow up to ensure satisfactory resolution and customer retention.
Maintaining Customer Records: CSRs accurately document all customer interactions, inquiries, complaints, and resolutions in the company's customer relationship management (CRM) system. They maintain detailed records to track customer history, preferences, and feedback for future reference and analysis.
Upselling and Cross-Selling: CSRs may identify opportunities to upsell or cross-sell additional products or services to customers based on their needs, preferences, and purchase history. They provide relevant product recommendations and promotions to enhance the customer experience and increase sales revenue. - Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Medical Laboratory Specialist
Ucare Laboratories
05.2023 - 07.2023
- My job as a Medical Laboratory Specialist is a professional trained to perform various laboratory tests to help diagnose, treat, and prevent diseases. I do work in medical laboratories analyzing bodily fluids, tissues, and other samples. My responsibilities include operating and maintaining laboratory equipment, conducting tests, analyzing results, and ensuring accuracy and quality control in testing processes. Medical Laboratory Specialists play a crucial role in supporting healthcare providers in making informed decisions about patient care. My job as a Medical Laboratory Specialist is that I'm a professional trained to perform various laboratory tests to help diagnose, treat, and prevent diseases. I do work in medical laboratories analyzing bodily fluids, tissues, and other samples. My responsibilities include operating and maintaining laboratory equipment, conducting tests, analyzing results, and ensuring accuracy and quality control in testing processes. Medical Laboratory Specialists play a crucial role in supporting healthcare providers in making informed decisions about patient care.
- Skills: Bio-identical Hormone Replacement · Analytical Chemistry · Medicinal Chemistry · Organic Chemistry · Inorganic Chemistry · Protein Chemistry · Lab Testing
Medical Laboratory Specialist
El shams Laboratory
04.2022 - 04.2023
- Mainly worked in the Hematology Unit yet also learned how to work in the Hormones Unit as well as Chemistry Unit
- Managed inventory and ordered supplies as needed, maintaining adequate stock levels for seamless lab operations.
- Utilized advanced technologies to identify and analyze complex medical samples.
- Streamlined lab operations for improved patient care and reduced wait times.
- As a Hematology Laboratory Specialist, My role is focused on the analysis and interpretation of blood samples to aid in the diagnosis and monitoring of various hematological disorders and conditions.
That was my main role at the laboratory yet I also worked in the chemistry and hormones department.
As a Chemistry Laboratory Specialist, My role was centered around conducting various chemical analyses and experiments to support research, quality control, and diagnostic testing in a laboratory setting.
As a Hormones Laboratory Specialist, My role involved conducting specialized tests to measure hormone levels in biological samples such as blood, urine, saliva, or tissue. Hormones are chemical messengers produced by various glands in the body that regulate numerous physiological processes, including metabolism, growth and development, reproduction, and stress response.
Medical Laboratory Specialist
El Helal Health Dispensary
02.2023 - 03.2023
- Drew samples from patients, Worked in both chemistry & parasitology units
- Dealing with patients' issues, telling them the right thing to do after they receive their medical results.
- Identified and traced quality control issues impacting laboratory results.
- Conducted routine calibration and maintenance on laboratory equipment, ensuring optimal performance levels at all times.
- Prepared reagents and solutions, making readily available during testing for convenience.
- A Laboratory Sampling Chemist is a professional who works in a laboratory setting and specializes in collecting samples for analysis and testing. My primary responsibility is to ensure that samples are collected accurately, safely, and in accordance with established protocols and procedures.
Medical Laboratory Specialist
Medical Researches Institute
05.2022 - 11.2022
- Gained Experience in 7 Different Laboratory Sections such as: - Blood Banking, Microbiology, Applied Chemistry & Biochemistry, Immunology, Parasitology, Cell Biology
Medical Laboratory Scientist
Alexandria Armed Forces Medical Complex
11.2021 - 05.2022
- Collaborated with healthcare professionals to provide comprehensive patient care and improve treatment outcomes.
- Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
- Analyzed testing results based on established indicators, submitting findings to central lab database.
- Clinical medical training refers to the hands-on experience and education that healthcare professionals undergo to develop the skills and knowledge necessary to provide clinical care to patients. This training typically occurs during medical school, residency, and fellowship programs, depending on the specific profession and specialty.
Gaining various types of experinces from all the departments at the military hospital explained at my skills . - The Departments I gained experience from are : Blood Bank · Blood Typing · Blood Transfusion · Blood Collection · Hematology · Hematologic Malignancies · Clinical Microbiology · Medical Microbiology · Virology · Histopathology · Medical Diagnostics · Molecular Diagnostics · Molecular Microbiology · Molecular Biology · Clinical Chemistry · Biochemistry · Analytical Biochemistry · Lab Testing.
Medical Laboratory Technologist
El menshawy Hospital
10.2021 - 11.2021
- Drew samples from patients and gained confidence on how to deal with various people daily.
- Stayed current with industry advancements through regular attendance at professional conferences and workshops, applying learnings to daily practice.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
Education
Bachelor of Science - Medical Laboratory Technology
Pharos University
Alexandria, Egypt08.2021
Skills
- Excellence Communication
- Teamwork
- Work under pressure
- Leadership
- Microsoft Office Skills
- Fluent English
- Database Management
- Good Laboratory Practices (GLP)
- Medical Laboratory Technician (MLT)
- Technologist in Blood Banking
- Medical Laboratory Scientist
- Specialist in Hematology (SH)
Accomplishments
- Supervised team of 3 staff members.
- Achieved the most accurate laboratory results by lab testing the samples with accuracy and efficiency.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Medical Laboratory Specialist
Ucare Laboratories
05.2023 - 07.2023
Customer Service Representative (CSR)
Intelcia Inc (Optimum)
05.2023 - 09.2023
Medical Laboratory Specialist
El Helal Health Dispensary
02.2023 - 03.2023
Medical Laboratory Specialist
Medical Researches Institute
05.2022 - 11.2022
Medical Laboratory Specialist
El shams Laboratory
04.2022 - 04.2023
Medical Laboratory Scientist
Alexandria Armed Forces Medical Complex
11.2021 - 05.2022
Medical Laboratory Technologist
El menshawy Hospital
10.2021 - 11.2021
Medical Laboratory Specialist
Dr/ Mohamed Nasr Clininc
Bachelor of Science - Medical Laboratory Technology
Pharos University
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Availability
monday
tuesday
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sunday
morning
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evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsCareer advancementCompany Culture4-day work weekPaid time offStock Options / Equity / Profit SharingPersonal development programsCertification
- MT - Medical Technologist
- MLA - Medical Laboratory Assistant
- MLT - Medical Laboratory Technician
- MLS - Medical Laboratory Scientist
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