Osama Al Marzooqi

• Managed a team of inspectors, providing

guidance, motivation, and support for optimal

performance.

• Ensure the implementation of quality standards in

all operational activities and procedure.

• Conduct regular evaluations of team or process

performance to verify adherence to principles of

quality and excellence.

• Monitor key performance indicators (KPIs) and

assess their achievement.

• Analyze performance-related data and use it to

make decisions for improvement.

• Ensure all teams or departments comply with

issued circulars and directives.

• Prepare periodic reports documenting

compliance levels and submit them to senior

management.

• Monitored road anomalies through dedicated

road inspection and tracking plans for highways

and internal roads.

• Updated geographic coordinates for closed,

unpaved, and sandy roads to ensure accurate

mapping and access records.

• Monitoring the implementation and execution of

the department's operational and strategic plans

to ensure the achievement of set objectives.

• Providing more than 250 different services to customers
• Most of the services been done in computer apps

• Interviewing and hiring new employees
• Working with development of services division to develop the services of municipality
• Training & supporting the supervisors of the branches
• Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.

• Working as a back office, and supporting the counter employees
• Provide trainings for new employees in terms of services
• Delegation of authority as unit head

• Working as a back office, and supporting the counter employees
• Provide trainings for new employees in terms of services
• Delegation of authority as unit head
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.