OSAMA MUAZ
ABU DHABI
Summary
Seasoned, result-producing management professional with extensive luxury experience leading profit-generating operations through innovative merchandising, pricing & focus on continuous product turnover. Secure a responsible career opportunity to fully utilize experience and skills while making a significant contribution to the success of the company. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager
ALSHAYA INTERNATIONAL (DR.VRANJES FIRENZE-LUXURY HOME FRAGRANCE)
10.2019 - Current
- Monitor sales and work toward meeting weekly, monthly & quarterly objectives
- Identify & reports any challenges if any and suggest the solutions to overcome them and implement them on spot within area of responsibilities
- Ensure the maximum been done by myself as well as the team to meet the store kpi's goals
- Team motivations
- Supporting operations & area managers in some tasks (new stores handover, fulfill new store requirements, stores operations visits etc..) Communications with finance, IT & HR departments
- Recruit, hire and train new staff in their direct area
- Evaluate store operations, cleanliness and efficiency of each area
- Ensure luxury, quality customer services been provided as well as clients satisfactions at all times
- Company / brand sop's and guidelines been adhered with at all times.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Admin Executive
Mustang -True Denim
03.2017 - 09.2019
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within organization.
Store Manager
Levi's & Dockers
05.2011 - 01.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Nutrition science -
Al Baath university
Skills
- Time & priority management
- People Management
- Interpersonal & communications skills
- People Training
- Problem Identification and solving
- Reporting & MS
Accomplishments
- The only store who had over achieved the yearly BP during the pandemic among all the brands/stores within UAE.
- 2 Times staff of the moth among all health & beauty brands in Al Shaya.
- The highest sales 2016 in Levi's & Dockers Levi's & Dockers staff of the month 2013
Languages
ARABIC
ENGLISH
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Personal Information
- Place of Birth: Homs
- Gender: Male
- Nationality: Syria
- Marital Status: SINGLE
Driverlicense
UAE DRIVING LICENSE
References
Ahmad Hawalah, Business Manager, Al Shaya International, Kuwait
Hobbies and Interests
- READING
- SPORTS & DRIVING
- TRAVELLING
Timeline
Store Manager
ALSHAYA INTERNATIONAL (DR.VRANJES FIRENZE-LUXURY HOME FRAGRANCE)
10.2019 - Current
Admin Executive
Mustang -True Denim
03.2017 - 09.2019
Store Manager
Levi's & Dockers
05.2011 - 01.2017
Nutrition science -
Al Baath university
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