Osama Nasr

• Manage inbound customer calls and handle queries related to banking products, services, and transactions in a professional and timely manner/ by doing blended work handling both ENBD / LIV.
• Provide assistance to clients through LIV WhatsApp chat and Email, offering quick solutions to banking issues, account inquiries, and service requests.
• Deliver personalized service by addressing customer concerns, resolving issues, and escalating more complex problems to the appropriate department.
• Act as the first point of contact for customers, fostering a positive relationship with clients and enhancing customer satisfaction and loyalty.
• Stay updated with bank policies, products, and services to provide customers with accurate and relevant information.

Skills & Achievements:

• Strong proficiency in customer service and client communication via both phone and digital platforms (WhatsApp) and Email.
• Ability to handle a high volume of inquiries with professionalism and efficiency.
• Demonstrated ability to resolve customer issues with minimal escalation.
• Proven ability to manage multitasking between inbound calls and digital chat platforms.
• A very good hygiene and adherence history since joining with 0 Sick / absence days.

• Handling Emirati and high value Prestige complaints
• Commit to identifying failure points in the service system
• Track trends and use information to improve service processes.
• Managed a high volume of customer complaints, demonstrating excellent problem-solving skills to resolve concerns quickly.

• Handled phone calls and sold Smart phone phones, home internet bundles and international calling plans
• Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers
• Provided quality customer service, providing requested information and resolving complaints
• Assisted with managerial tasks
• While working at Vodafone Ireland I was Working as a Digital Marketing Freelancer.

• Handling customers and knowing their problems
• Communicating with other departments to follow up
• Sending reports to the concerned departments for survey.

• Serves customers by helping them select products
• Documents sales by creating or updating customer profile records
• Assists with inventory, including receiving and stocking merchandise
• Alert management of potential security issues.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Increased sales revenue through effective product recommendations tailored to individual customers.

• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Meet with potential clients to determine their needs.