Pavithra Nadeesani
Dubai,UAE
Summary
Experienced and results-driven professional with over 9 years in restaurant operations and team management. Skilled in supervising daily operations, maintaining service standards, and ensuring efficient workflow across food & beverage, general, and retail areas.Proficient in inventory control, stock requisition, and operational supply management. Experienced in staff training, coaching, and performance monitoring to build high-performing teams. Strong expertise in guest service, complaint resolution, and service recovery, delivering exceptional experiences.Hands-on experience with Micros POS, AskFinance, AskAtlantis, JDE, Oracle, WFS, and Adyen System. Recognized for problem-solving, attention to detail, time-management, and effective communication. Committed to improving operational efficiency, team performance, and guest satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Restaurant Team Leader
Atlantis The Palm - Aquaventure F&B Operation
Dubai
10.2022 - 11.2025
- Supervise and support daily restaurant operation to ensure smooth service flow.
- Lead and motivate team members to deliver high-quality guest service at all time.
- Allocate task, manage shift schedules and ensure enough staffing during peak hours.
- Maintain food safety , hygiene, and sanitation standards according to company and municipal guidelines.
- Assist in training new staff on service standards, menu knowledge, and operational procedures.
- Handle guest inquiries, complaints, and feedback professionally for quick resolution.
- Conduct daily team briefings, assign tasks, and maintain opening/closing procedures.
- Handled staffing schedules, shift allocations, and manpower planning.
- Assisted the Restaurant Manager in financial reporting, P&L analysis.
- Supervised and coached team members to achieve performance goals and maintain high morale.
- Promote upselling, menu knowledge, and revenue-focused selling.
- Manage ordering of General, Food & Beverage, and Retail items to ensure sufficient stock levels for smooth restaurant operations.
- Perform full inventory management for Food & Beverage, and Retail items.
- Monitored guest satisfaction and service recovery procedures promptly.
- Lead Micros key creation process for new products by connecting with Procurement, Cost Audit, and Revenue divisions, ensuring efficient system integration and smooth operational launch through AskFinance.
- Ensured compliance with health, safety, and hygiene regulations at all times.
Waitress
Atlantis The Palm - Kaleidoscope
Dubai
04.2021 - 10.2022
- Delivered high-quality table service, prioritising guest experience and brand standards.
- Processed food and beverage orders accurately through POS systems.
- Ensured timely service and coordinated order delivery effectively.
- Maintained table setup, cleanliness, and service readiness throughout operations.
- Promoted menu items and upsold beverages to maximise revenue generation.
- Handled guest concerns and requests professionally to enhance satisfaction levels.
- Assisted cashier team during peak hours to facilitate smooth billing processes.
Waitress
Warehouse Restaurant Dubai -Le Meridien Dubai Hote
Dubai
09.2019 - 03.2021
- Delivered exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Coordinated multiple tables during busy shifts, ensuring high service standards.
- Collaborated with kitchen staff to guarantee timely and accurate food delivery.
- Trained new team members on service protocols and menu knowledge.
- Processed cash transactions accurately to maintain financial accountability.
- Met special dietary requests through careful preparation and presentation of dishes.
- Maintained compliance with health regulations via effective cleaning practices in dining area.
Cashier / Waitress
The Dubliner's Irish Pub -Le Meridien Dubai Hotel
Dubai
03.2018 - 09.2019
- Deliver high quality table service , ensuring guest satisfaction and brand standards.
- Take and process food & beverage orders accurately through POS.
- Assist and support the bar team during branch operations, including drink preparation and restocking.
- Assisted in floor management by organizing seating arrangements and managing reservations.
- Promote menu items and upsell food and beverages to maximize revenue.
- Handle guest request and resolve minor concerns professionally and efficiently.
Waitress / Hostess
Banqueting and Conference -Le Meridien Dubai Hotel
Dubai
09.2015 - 03.2018
- Coordinated banquets, meetings, and lunches for high-profile clients such as Emirates and DAMAC.
- Managed diverse events including weddings and Arabic celebrations, ensuring flawless execution.
- Oversaw banquet setups, table arrangements, and service coordination from preparation to breakdown.
- Delivered professional food and beverage services while addressing guest needs promptly.
- Collaborated with kitchen and service teams to ensure seamless event experiences.
- Arranged meeting room setups, including audio/visual requirements and seating arrangements.
- Monitored guest satisfaction by providing attentive service throughout events.
- Adhered to health and safety standards during all service operations.
Education
High School Diploma - Commerce
C.G.E Advanced Level(A/L)
Sri Lanka /2009 - /2011
Foundation degree - Accounting
AAT(Association of Accounting Technician)Sri Lanka
Sri Lanka 12.2012 - 12.2013
Advanced Diploma - Computer Graphic Designing And Microsoft Office
INGRIN Printing & Graphic Academy Sri Lanka
Colombo 01.2014 - 12.2014
Diploma in Information Technology - Information & Communication Technology
IMBS Green Campus
Sri LankaSkills
- Restaurant Operations & Team Management
- Inventory Control & Stock Requisition(F&B, General, Retail)
- Staff Training & Performance Monitoring
- Guest Service Excellent & Complaint Resolution
- Micros POS System Management & New Item Setup
- Cross Department Coordination (Stores Procurement Revenue Cost Audit)
- Time Management, Problem Solving & Attention to Detail
- Hospitality & Operational Software:Micros POS, Adyen Payment System, AskFinance, AskAtlantis, JDE, Oracle, WFS
- Other Skills / Tools:Microsoft Office Suite (Word, Excel, PowerPoint)
- Graphic Design & Editing:Adobe Photoshop, Adobe Illustrator
- Database & Programming:SQL, PHPMyAdmin, Python (basic), ICT fundamentals
Certification
- Certified Departmental Trainer, Atlantis The Palm, Dubai – July 2024 | United Arab Emirates, Dubai
- Certified Person in Charge (PIC)- Food Safety Department Trained and certified in food safety and hygiene in accordance with Dubai Municipality regulations. Responsible for ensuring compliance with HCCP principle and overall food safety in the restaurant environment.
- Basic Fire Safety Training.
- WSET Level 1 (Wine & Spirits Education Trust) – In Progress
Languages
English
Advanced
Hindi
Beginner
Affiliations
- Cooking / Food & Beverage Exploration
- Photography / Social Media Content Creation
Reference
Nurpulat Nurmuhamadov.
nurmuhamadov@atlantis.com,
+971 509046954
Atlantis The Palm
Waruna, Rathnayake.
waruna.rathnayake@atlantisdubai.com
+971 560204536
Atlantis The Palm
Timeline
Restaurant Team Leader
Atlantis The Palm - Aquaventure F&B Operation
10.2022 - 11.2025
Waitress
Atlantis The Palm - Kaleidoscope
04.2021 - 10.2022
Waitress
Warehouse Restaurant Dubai -Le Meridien Dubai Hote
09.2019 - 03.2021
Cashier / Waitress
The Dubliner's Irish Pub -Le Meridien Dubai Hotel
03.2018 - 09.2019
Waitress / Hostess
Banqueting and Conference -Le Meridien Dubai Hotel
09.2015 - 03.2018
Advanced Diploma - Computer Graphic Designing And Microsoft Office
INGRIN Printing & Graphic Academy Sri Lanka
01.2014 - 12.2014
Foundation degree - Accounting
AAT(Association of Accounting Technician)Sri Lanka
12.2012 - 12.2013
High School Diploma - Commerce
C.G.E Advanced Level(A/L)
/2009 - /2011
Diploma in Information Technology - Information & Communication Technology
IMBS Green Campus