Pavithra R
CUSTOMER SERVICES COORDINATOR, OPERATION EXECUTIVE
Dubai
Summary
Successful customer services coordinator more than 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICES COORDINATOR
FAST LINK CARGO L.L.C
07.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
TELE SALES EXECUTIVE
LEAD SQUAD DIGITAL MEDIA EST
08.2023 - 06.2024
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Developed strong relationships with clients for increased customer retention and repeat business.
CUSTOMER SERVICES COORDINATOR, TELESALES EXECUTIVE
HELMO SHIPPING L.L.C
09.2021 - 08.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- Developed strong relationships with clients for increased customer retention and repeat business.
Education
Bachelor of Arts -
Sri Kanyaka Parameswari Arts And Science College
CHENNAI 04.2001 -
High School Diploma -
St Joseph Matriculation Higher Secondary School
CHENNAI 04.2001 -
High School Diploma -
St Joseph Matriculation Higher Secondary School
CHENNAI 04.2001 -
Skills
Customer service excellence
Customer Focus
Microsoft Outlook, Word, and Excel
Workflow Management
Customer Service
Problem-Solving
Timeline
CUSTOMER SERVICES COORDINATOR
FAST LINK CARGO L.L.C
07.2024 - Current
TELE SALES EXECUTIVE
LEAD SQUAD DIGITAL MEDIA EST
08.2023 - 06.2024
CUSTOMER SERVICES COORDINATOR, TELESALES EXECUTIVE
HELMO SHIPPING L.L.C
09.2021 - 08.2023
Bachelor of Arts -
Sri Kanyaka Parameswari Arts And Science College
04.2001 -
High School Diploma -
St Joseph Matriculation Higher Secondary School
04.2001 -
High School Diploma -
St Joseph Matriculation Higher Secondary School
04.2001 -
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