Phyo Min Tun
Hatta, Dubai,UAE
Summary
Knowledgeable Guest Service/Waiter Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
JA hatta fort hotel
Hatta, dubai, UAE
06.2023 - Current
Waiter
JA Hatta Fort Hotel
Hatta, Dubai
03.2022 - 06.2023
Call Center
Zay Wal, Online Shop
01.2018 - 02.2020
Front Office Agent
Central Hotel
01.2016 - 11.2017
Education
High School Diploma -
B.E.C International School of Myanmar
Yangon, MyanmarBachelor of Computer Science -
Yangon University
Skills
- Microsoft Skillful
- Basic Programming
- Customer Service Expert
- POS
- Complaint filing procedures
- Client relationship management
- Payment processing
- Guest experiences
- Teamwork and Collaboration
- Guest reservations
- Transport coordination
- Check-in and -out processes
- Group travel
- Food & beverage service
- Public relations
- Leadership
- Reservations systems
Languages
English
Fluent
burmese
Native
Hindi
Fluent
Urdu
Intermediate
Affiliations
- programming
- Sports
- Video Edit
- Gaming
Accomplishments
-Star of the month (May 2023)
-Won extra ordinary employee for above and beyond services to the guest
and their feedback (Twice)
-2 times employee of the month nominee and 1 times winner for the same
Certification
-American Sign Language
-Dubai police training (hospitality)
Interests
- Football
- Programming
- Solving puzzles
- Gaming
Timeline
Guest Service Agent
JA hatta fort hotel
06.2023 - Current
Waiter
JA Hatta Fort Hotel
03.2022 - 06.2023
Call Center
Zay Wal, Online Shop
01.2018 - 02.2020
Front Office Agent
Central Hotel
01.2016 - 11.2017
High School Diploma -
B.E.C International School of Myanmar
Bachelor of Computer Science -
Yangon University
-American Sign Language
-Dubai police training (hospitality)
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