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Puja Biswas
Cabin Supervisor
Sharjah,
Summary
Experienced Cabin Supervisor With 10+ Years In The Aviation Industry, Including Extensive Service With Air Arabia. Strong Background In Delivering High-quality Passenger Experience, Ensuring Safety Compliance, And Leading Multicultural Cabin Crew Teams. Proven Track Record As A Grooming Ambassador, Upholding Premium Presentation Standards And Enhancing Overall Brand Image.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Cabin Supervisor
Air Arabia
11.2019 - Current
- Lead and supervise cabin crew to ensure smooth and efficient flight operations.
- Coach and mentor new cabin crew members. Ensure compliance with aviation safety regulations and company policies.
- Conduct pre-flight briefings and delegate responsibilities to team members.
- Monitor in-flight service to maintain high standards of customer satisfaction.
- Handle passenger and concerns and resolve conflicts professionally.
- Perform safety checks and ensure emergency procedures are followed at all times.
- Coordinate with pilots and ground staff to ensure seamless communication and operations.
- Prepare flight reports and document any incidents or irregularities.
Grooming Ambassador
Air Arabia
02.2023 - 04.2024
- Assisted in training sessions related to grooming and personal presentation. Promoted and maintained company grooming standards among cabin crew.
- Conducted grooming checks before flights to ensure compliance with airline policies.
- Provided guidance and coaching to crew members on professional appearance and presentation.
- Supported management in reinforcing brand image and corporate standards.
Cabin Crew Member
Air Arabia
06.2015 - 10.2018
- Delivered excellent in-flight service ensuring passenger comfort and satisfaction.
- Performed safety demonstrations and ensured compliance with safety procedures.
- Assisted passengers with special needs and handled onboard requests professionally.
- Maintained high grooming and presentation standards at all times.
- Supported team members to ensure smooth cabin operations.
Customer Relationship Manager
Dr. Paul's Clinic
Kolkata
07.2013 - 05.2015
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Trained and mentored new hires, creating a knowledgeable and efficient team that consistently met or exceeded performance targets.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
Education
High School Diploma -
Sahapur Harendranath Vidyapith
Kolkata, West Bengal 04.2001 -
Skills
Leadership and Team Management
Customer Service Excellence
Safety and Emergency Procedures
Grooming & Professional Presentation Standards
Conflict Resolution
Communication Skills
Time Management
Attention to Detail
Multicultural Awareness
Accomplishments
Quality Performance Award (2023) by Air Arabia in recognition of unwavering performance, dedication, and consistent excellence in service delivery
Software
Interests
Crew Resource Management (CRM) principles and human factors in aviation
Leadership development and team coordination
Training, mentoring, and coaching team members
Crisis management and problem-solving scenarios
Cross-cultural teamwork and collaboration
Aviation industry developments and best practices
Timeline
Grooming Ambassador
Air Arabia
02.2023 - 04.2024
Cabin Supervisor
Air Arabia
11.2019 - Current
Cabin Crew Member
Air Arabia
06.2015 - 10.2018
Customer Relationship Manager
Dr. Paul's Clinic
07.2013 - 05.2015
High School Diploma -
Sahapur Harendranath Vidyapith
04.2001 -