Rabaa Tarhouni
Abu Dhabi
Summary
Results-oriented Senior Account Manager with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges. Expert at driving sales and building relationships. Dedicated to exceeding quotas and expectations.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Senior Accounts Manager
KOJ Interiors
10.2022 - Current
- •Play a key role presenting at pitch presentations
- • Work with other members of the BD to prepare responses to Requests for Information and Requests for Proposals from clients
- • Ensure that clients are aware of all the services KOJI can offer
- • Spot opportunities for new business and share them with line manager
- • Making weekly report.
- • Keeping update my Pipeline and the forms used recorded by IMS
- • Build and maintain good client relationships
- • Participate actively in client calls and run and control client meetings.
- • Meet regularly with clients’ team to plan and progress account activity
- • Analyze clients’ marketing plans and advise accordingly.
- • Gather, share and act upon feedback from the client on campaign work to build satisfaction, recognition of KOJI value and feed credentials/effectiveness award entries
- • Utilize my experience to respond to critical situations and where possible limit the involvement of more senior members of the Client Services team
- • Plan and conduct desk and field market research • Develop and understanding of marketing strategies and tactics that will be appropriate and effective for my clients
- • Develop and understanding of why creative work has been developed and its relevance to a client’s strategy
- • Get involved in brand/study planning workshops.
- Ensure that the creative output matches the client’s brief and KOJI Standard, as well being compliant with all the necessary legal and regulatory requirements.
- • Present and sell tactical creative ideas and work to clients on accounts that I am managing on a day-to-day basis
- • Challenge client thinking when appropriate in line with campaign objectives and core creative idea/critique work in a constructive manner in line with the brief
- • Champion and demonstrate passion for the brand and creative output.
- •Ensure getting the feedback from all clients and also all fit out are produced in a timely and efficient manner
- • Manage and update project tracking tools on a weekly basis
- • Visit The factory and understand the production delivery and propose for client to visit the production team
- • Review production timetables from the production and delivery teams, monitor progress of projects against timetables and effect timely delivery
- • Take client feedback throughout the development process and act as an intermediary between client and the brand KOJI throughout the
- • Identify opportunities to improve the brand process and optimize profitability.
- •Foster good relationships with all internal departments and cross-functional teams.
- • Encourage teamwork and good communication
Business Development Manager
Arco Interiors & Co
11.2017 - 09.2022
- Developing growth strategies and plans, Managing and retaining relationships with existing clients, Increasing client base, Having an in-depth knowledge of business products and value proposition, Writing business proposals, Negotiating with stakeholders, Identifying and mapping business strengths and customer needs, Researching business opportunities and viable income streams, Following industry trends locally and internationally
Sales & Business Development Manager
A&T Interiors
04.2017 - 10.2017
- Facilitate the growth of the business, Ensuring business targets are met and exceeded, Generating leads and fit out requirements, Overseeing the entire sales process, Relay current market trends to management, Reporting to Managing Director directly, Negotiating project details with clients, Building and maintaining great customer relationships, Cold calling as appropriate, Planning approaches and pitches, as well as presentations, Work with internal technical staff to ensure client satisfaction
Account Manager
Arco Interiors LLC
04.2015 - 04.2017
- Generate leads and sales opportunities to meet the company's Business and growth plans and the sales targets and manage the communication with the clients, making sure all client requests/inquiries are attended too, Establishing market penetration in Commercial Interiors in the UAE, generating opportunities through contacts, networking, and organizations, Identifying and winning major fit-out projects, developing an intimate knowledge of key accounts and responding quickly and effectively to tender, Liaise with the estimation and execution teams throughout the process to make sure all client requirements are met, Negotiate agreements in coordination with the other departments and the senior management
Account Manager
Apple Interiors L.L.C
01.2014 - 03.2015
- Responsible for Sales for providing Architectural Design, Interior Concepts & Fit Out Solutions for Corporate, Commercial Offices, Retail and Hospitality Industry projects, Developing strong relationships with senior management, key decision makers and influencers for business development, Responsible for presentations & discussions with Clients for sales closure of projects, Liaison & negotiate with Client management/ procurement team, Responsible for managing forecasts & budgets and increasing revenue through project closures, explore new source of business through new resources and increasing the market penetration, Coordinate & provide support to design, project & operations team and responsible for overall success of the project, Responsible for coordinating & providing clients through our In-House team, with Inspiring and Innovate designs to create an environment combining Local Cultures, International Design expertise, Budget Expectations and practical needs as per client requirement to ensure the Brand we associate is communicated through in every aspect of our Design & Build
Sales Manager
The Country Club Hotel Dubai
10.2013 - 01.2014
- Generated sales, as per the given targets and assists the Sales, Visits potential customers for new business, Making outbound calls for sales as well as follow up with clients and corporate heads, Provide customer with product information, Follow-up on customer inquiries, Entering Customer information into database, Providing exceptional customer service at all times
International Sales and Marketing Manager
AKSHARDHAM STONES Pvt LTD
01.2013 - 10.2013
- Deal directly with customers either by phone, emails & B2B, Respond promptly to customer inquiries, Handle all customer enquiries, Obtain and evaluate all relevant information to handle product and service inquiries, Perform customer verifications, Organize workflow to meet customer timeframes, Direct requests and unresolved issues to the designated, Keep records of customer interactions and transactions, Communicate and coordinate with internal departments, Follow up on customer interactions
Business Development Manager and personal Assistant
Molka Coral
07.2007 - 12.2012
- The company has different customers from different countries, I used to take care of the relations in Tunisia between our buyers and suppliers of the basic product, so I used to deal with legal documentaries
- As I was handling all our transactions
- During this time span, Learned perfectly how to communicate with customers and manage the best response from their side, Managed to perfectly understand and dominate the internal and external relationships between buyers and sellers
Education
Business English and International Communication -
Higher Institute of Applied Languages And Computer Science
Nabeul, Tunis01.2011
Baccalaureate - Business Communications
Economics And Management Division
Nabeul Tunis01.2006
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- MS Office
Languages
Arabic
English
French
Italian
Personal Information
- License: UAE license
- Date of Birth: 04/05/86
- Nationality: Tunisian
Hobbies and Interests
- Travelling
- Sports
- Reading & Writing
- Camping
Training
- 06/29/11, 07/30/11, Guest Relation Executive, Shiv Vilas Resort Pvt Ltd, Jaipur
- 07/12/09, 08/31/09, Export services administration, Molka Coral, Bizerte
Timeline
Senior Accounts Manager
KOJ Interiors
10.2022 - Current
Business Development Manager
Arco Interiors & Co
11.2017 - 09.2022
Sales & Business Development Manager
A&T Interiors
04.2017 - 10.2017
Account Manager
Arco Interiors LLC
04.2015 - 04.2017
Account Manager
Apple Interiors L.L.C
01.2014 - 03.2015
Sales Manager
The Country Club Hotel Dubai
10.2013 - 01.2014
International Sales and Marketing Manager
AKSHARDHAM STONES Pvt LTD
01.2013 - 10.2013
Business Development Manager and personal Assistant
Molka Coral
07.2007 - 12.2012
Business English and International Communication -
Higher Institute of Applied Languages And Computer Science
Baccalaureate - Business Communications
Economics And Management Division
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