RAGHDA GARAWESH
Dubai,UAE
Summary
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Customer Happiness executive
Prime Healthcare Group
Dubai, UAE
01.2021 - 10.2024
- Welcomed patients with kindness to enhance checking in processes.
- Ensured adherence to healthcare policies and protocols, maintaining high standards of care at all times.
- Provided excellent customer service for increased patient satisfaction.
- Register patients accurately and in timely manner making sure all information is correct, insurance is verified at time of registration and all applicable signatures are obtained
- Process transactions to cash register by effectively and efficiently handling cash and credit card payments
- Balancing cash drawer at beginning and end of work shift
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Customer service representative
Sahara centre
al sharja
01.2014 - 01.2019
- Offered technical support, leading to enhanced user experience.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed over 50 customer calls per day
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
MBA - Healthcare Management
Royal College (UK)
London 01.2023 - 10.2024
Bachelor of Commerce - Accountant
Mansoura University
Egypt 01.2009 - 12.2013
Skills
- Driving license with own car
- Customer service skills
- Communication skills
- Organizational and planning
Languages
Arabic
English
Timeline
MBA - Healthcare Management
Royal College (UK)
01.2023 - 10.2024
Customer Happiness executive
Prime Healthcare Group
01.2021 - 10.2024
Customer service representative
Sahara centre
01.2014 - 01.2019
Bachelor of Commerce - Accountant
Mansoura University
01.2009 - 12.2013
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