Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
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RAIHAN HALDER

RAIHAN HALDER

DUBAI,UAE

Summary

Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Relationship officer

Citibank
Dubai, UAE
01.2025 - Current
  • Conducted market research, identifying new trends in the banking sector.
  • Implemented risk management policies whilst adhering to regulatory compliance standards.
  • Participated in regular training sessions to stay updated on industry changes and advancements.
  • Used expert knowledge of investment markets to create profitable financial strategies.
  • Maintained up-to-date knowledge of legislation and policy changes.
  • Translated financial jargon for complete client understanding.

Assistant Manager

Kotak Mahindra Bank Ltd
Kolkata, India
06.2023 - 06.2024
  • Helped oversee the daily operations of the Branch, managing staff and inventory Maintained
    Hands-on knowledge of job roles and regularly stepped in to perform business duties coached
  • Trained staff on best practices to achieve optimal productivity.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.

Officer Sales

AXIS BANK
Kolkata,, INDIA
04.2021 - 06.2023
  • My job was to sell the company s valuable products and also selling banking and third-party
    products to customers based on their needs.
  • I responsible for handling customer queries, improve the company business provide benefits to the company customers listen carefully to customers ,then solve the calmly

Business development executive

PhonePe
Kolkata, India
02.2019 - 03.2020
  • Developed and implemented value-adding strategies to increase product and service profitability.
  • Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
  • Forecasted sales and market trends to improve business strategy.
  • Led cross-functional teams to create and deliver impactful marketing campaigns.

Branch Relationship Executive

SBI Card
Kolkata, India
01.2018 - 02.2019
  • My responsibility was for instance, act as liaisons between the bank and its current or prospective customers, My role is to identify potential leads,
  • Promote financial services and maintain relationships with individual or corporate clients

Education

Bachelor of Business Administration -

Mangalayatan University
India
2024 -

Master of Arts - Arts

Rabindra Bharati University
2022 - 2024

Bachelor of arts (BA) - Arts

University Of Calcutta
India
2015 - 2019

High School (12th) - Arts

Anchna high school
03.2012 - 12.2014

Skills

  • Target-Driven mindset
  • Strategic thinking
  • Trustworthiness
  • Cross-sell strategies
  • Multitasking capability
  • Sales forecasting
  • g proceduresCorrespondent banking
  • Initiative taking
  • Retail marketing
  • Time-management
  • Data analysis competence
  • Salesforce CRM
  • Computer expertise
  • Marketing
  • Sales forecasting tools
  • Public speaking
  • Microsoft Excel proficiency
  • Market analysis
  • Customer service excellence

Languages

English
Fluent
Hindi
Native
Beng
Native
Urdu
Fluent

Affiliations

  • Learn new skill Reading novels learn new language's Explore new thing Singing

Accomplishments

    State Champion (2007)

    This is actually school label poetry Achievement , this Achievement memorable moment in my childhood period.

Certification

Microsoft Office

Microsoft Excel

Python programming

AI mastery bootcamp

Timeline

Relationship officer

Citibank
01.2025 - Current

Assistant Manager

Kotak Mahindra Bank Ltd
06.2023 - 06.2024

Officer Sales

AXIS BANK
04.2021 - 06.2023

Business development executive

PhonePe
02.2019 - 03.2020

Branch Relationship Executive

SBI Card
01.2018 - 02.2019

High School (12th) - Arts

Anchna high school
03.2012 - 12.2014

Bachelor of Business Administration -

Mangalayatan University
2024 -

Master of Arts - Arts

Rabindra Bharati University
2022 - 2024

Bachelor of arts (BA) - Arts

University Of Calcutta
2015 - 2019

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RAIHAN HALDER