Rakshitha Rai
Customer Relation Officer
Mangalore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Customer Relationship Officer
Advantech UAE
Dubai
08.2021 - 04.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Worked with clients to address and respond to client and partnership management issues.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Logged call information and solutions provided into internal database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Made customers aware of current and new programs and services.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Easy Plant Coordinator
Technip India LTD
Kolkata
03.2018 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
General Document Controller
Technip India LTD
Mangalore
12.2016 - 01.2018
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Commerce - Accounting And Finance
Govinda Dasa College
Mangalore 06.2014 - 05.2016
Bachelor of Commerce - Taxation
Besant Womens College
Mangalore 06.2012 - 03.2014
Skills
Customer Relations
Account updates
Report preparation
Complaint resolution
Multi-line phone talent
Creative problem solving
Recordkeeping strengths
Administrative support
Timeline
Customer Relationship Officer
Advantech UAE
08.2021 - 04.2022
Easy Plant Coordinator
Technip India LTD
03.2018 - 09.2019
General Document Controller
Technip India LTD
12.2016 - 01.2018
Master of Commerce - Accounting And Finance
Govinda Dasa College
06.2014 - 05.2016
Bachelor of Commerce - Taxation
Besant Womens College
06.2012 - 03.2014