Rashmi Nayak
Inside Sales Executive
Sharjah
Summary
Experienced Sales Coordinator and Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Inside Sales Executive
Sharaf DG
2023.03 - Current
- Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
- Collaborated with various departments within organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
- Kept detailed records of all customer interactions and transactions using CRM software, ensuring seamless communication across departments.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
Customer Service Associate
Sharaf DG
2019.10 - 2023.03
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Effectively managed Assigned cases collecting and documenting details.
- Trained new personnel regarding process and products.
- Informed customers about special promotions and provided detailed information for various products.
- Handling RFQ for online sales.(Margin of 8% minimum)
- Communicating with suppliers and couriers for dispatching transactions.
- Have knowledge of using Zoho CRM, Open Bravo for Invoicing.
Research Analyst
Middle East Economic Digest (MEED)
2016.04 - 2018.08
- Developed and maintained research partnerships to expand knowledge and access to information.
- Used varied statistical and data analysis techniques to draw conclusions from research.
- Implemented quality control protocols to enhance accuracy of data and research results.
- Developed and tested survey questionnaires on varied topics to collect data for research projects.
- Created and maintained database to store research data.
- Interpreted data and made recommendations from findings.
- E.g. 50% increased research by multiple sources.
Team Leader
Housing.com
2014.02 - 2016.03
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Handled day-to-day customer contact via phones, faxes, and emails. (per day handled almost 30 customers)
Education
MBA - Finance
Welingkar Institute of Management
Mumbai 2012.06 - 2014.06
Skills
Sales Pipeline Management
Goal-oriented mindset
Customer Relationship Building
Objection handling
Upselling and Cross Selling
Email Support
Self-direction
Quality assurance
Negotiation
Cross-functional team collaboration
Account management
Complaint resolution
Sales expertise
Timeline
Inside Sales Executive
Sharaf DG
2023.03 - Current
Customer Service Associate
Sharaf DG
2019.10 - 2023.03
Research Analyst
Middle East Economic Digest (MEED)
2016.04 - 2018.08
Team Leader
Housing.com
2014.02 - 2016.03
MBA - Finance
Welingkar Institute of Management
2012.06 - 2014.06
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