Rehmat Azam
Abu Dhabi,UAE
Summary
Experienced Team Leader with a decade of expertise in fostering team collaboration and achieving organizational objectives. Proven track record in building trust and guiding teams to success through effective facilitation and mentorship.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work history
Guest Arrival Expert Bell Captain
Aloft Hotel
Abu Dhabi, UAE
08.2023 - 11.2025
- As bell captain's my responsibilities include: Ensuring total guest satisfaction and comfort of guests.
- Supervising staff to ensure they stick to hotel policies and procedures
- Supervises the transport of luggage and inspecting rooms as guests check in assure place the luggage timely.
- Making duty Rota for the stuff.
- planning vacation plan for the stuff.
- Fostered a respectful work environment through fair treatment of all the stuff members.
- Strengthened teamwork amongst stuff to increase operational efficiency.
- Maintained strong leadership skills with effective delegation of responsibilities.
- Demonstrated sound decision-making abilities under pressure situations.
Concierge Guest Arrival Expert
Aloft Hotel
Abu Dhabi
09.2022 - 08.2023
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Provide information and recommendations on local features, attractions, shopping, restaurants, and entertainment
- Arranging tours and activities
- Making dinner/event reservations for guests
- Obtaining tickets for events
- Arranging special services
- Managing customer/guest requests for housekeeping and/or maintenance
- Develop network of contacts, service providers and businesses within their communities to serve guest
- Follow-up lost luggage with Airport team
- By Marriott International
- By Marriott International
Bellman
Aloft Hotel
Abu Dhabi
09.2019 - 09.2022
- Greeting guests and carrying luggage to and from their room showing guests to their room and explaining the facilities
- Taking and delivering messages to guests looking after keys and left luggage
- Answering guests questions about the hotel and local points of interest arranging transport and making restaurant and theatre bookings for guest
- Keeping the lobby and reception area tidy
- By Marriott International
- By Marriott International
Waiter
JW Marriott Hotel
Dubai
03.2019 - 09.2022
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
Front Desk Agent
Pearl Continental Hotel
Peshawar
12.2011 - 10.2013
- Perform all check-in and check-out tasks manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest's needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments
Education
Intermediate of Commerce - Accounting
Rawalpindi College of Commerce
Rawalpindi, PakistanMatric - Arts
Government High School Shoghore
Chitral, PakistanSkills
- Microsoft Word
- Excel
- Opera
- PowerPoint
- Safety advocacy
- Fire-Fighting training
- Medical first response
- Leadership excellence
- Customer Service
- Customer relations
LANGUAGES
English
Urdu
Hindi
Arabic
HOBBIES AND INTERESTS
Traveling, Researching, Trying out new Things
Accomplishments
Achievements:
Most guest voice name mentioned Won Talents of the month: December 2025 November 2020 Overall best Q1 2021.
Major events handled
ADIPEC 2019 AIRPORT EXCHANGE 2019 WFES 2020 ADSW 2020 HFFF 2020 ARABEX 2020 TAWDHEEF 2020 IDEX 2021 BOOKFAIR 2023 ADIPEC 2025
Timeline
Guest Arrival Expert Bell Captain
Aloft Hotel
08.2023 - 11.2025
Concierge Guest Arrival Expert
Aloft Hotel
09.2022 - 08.2023
Bellman
Aloft Hotel
09.2019 - 09.2022
Waiter
JW Marriott Hotel
03.2019 - 09.2022
Front Desk Agent
Pearl Continental Hotel
12.2011 - 10.2013
Matric - Arts
Government High School Shoghore
Intermediate of Commerce - Accounting
Rawalpindi College of Commerce