Retno Dewi
Marketing Specialists
Dubai,United Emirates Arab
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
8
8
years of professional experience
Work History
Marketing Specialist
System Gallery Solution It.
Dubai , UAE
2022.02 - Current
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Managed stakeholder expectations with performance reports and sales forecasts.
- Identified new customer segments and target audiences to expand reach.
- Analysed competitors to identify opportunities for differentiation.
- Collected and analysed data to provide direction to marketing managers for projects.
- Attended marketing events and conferences to raise brand awareness.
Reservation Agent
Ayodya Resort Bali
Bali , Indonesia
2018.02 - 2020.05
- Dealt with high-volume calls and emails competently to meet service targets.
- Employed strong product and systems knowledge to handle booking enquiries.
- Completed bookings and reservation amendments using hospitality property management software.
- Processed payments and online bookings with zero error.
- Applied upselling strategies to achieve revenue increase.
- Maintained product knowledge to provide accurate information on local tour services.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Communicated reservation confirmations to guests via telephone and email.
Management Trainee
Grand Hyatt Bali
Bali , Indonesia
2016.06 - 2016.12
- Worked closely with mentors to enhance leadership and managerial skills.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Collaborated with team members on projects on strategic initiatives.
- Learned about conflict resolution and shadowed management completing disciplinary hearings.
- Gained skills, knowledge and experience working across various departments including production, marketing and operations.
- Assisted with day-to-day operations and completed assigned management tasks.
- Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
Education
Diploma degree - Hotel Management
Bunda Tourism Academy
Indonesia , Indonesia 09.2017
Skills
- Telephone and email skills
- Computer and communications skills
- Knowledge of VHP and Opera System
- Social media marketing
- Group and lesure skills
Nationality
Indonesia
Timeline
Marketing Specialist
System Gallery Solution It.
2022.02 - Current
Reservation Agent
Ayodya Resort Bali
2018.02 - 2020.05
Management Trainee
Grand Hyatt Bali
2016.06 - 2016.12
Diploma degree - Hotel Management
Bunda Tourism Academy
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