Rimma Yumakaeva
Dubai,UAE
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business development manager
Dream Light Academy
Tashkent, Uzbekistan
02.2021 - 12.2024
- Devised comprehensive business plans, enabling sustainable growth.
- Optimized operational procedures for improved productivity.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Implemented marketing initiatives for greater brand visibility.
- Executed successful product launches, driving market penetration.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Personal assistant to a minister of Finance
Ministry of Finance
Tashkent, Uzbekistan
03.2019 - 03.2020
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Filed documents systematically which increased ease of access when needed.
- Coordinated company events that strengthened employee morale and engagement.
- Updated executive diaries with daily appointments, set reminders, and added key details.
English language lecturer
Management Development Institute of Singapore
Tashkent, Uzbekistan
12.2015 - 12.2018
- Used innovative teaching tools for making learning more engaging and fun.
- Prepared study materials for reinforcing key concepts discussed during lessons.
- Facilitated workshops on effective academic writing techniques, resulting in improved essay quality.
- Enhanced student reading comprehension skills using modern teaching methodologies.
Retail sales executive
Chalhoub Group
Dubai, UAE
03.2012 - 03.2015
- Received positive feedback from customers due to excellent communication skills.
- Collaborated on visual merchandising plans leading to an aesthetically pleasing store layout.
- Performed cash handling duties efficiently, ensuring accuracy at all times.
- Collaborated effectively with team members to reach collective goals.
- Worked flexible hours including weekends and holidays to meet business needs.
Customer Services Supervisor
Emaar Malls Group
Dubai, UAE
01.2010 - 01.2012
- Adopted proactive approach in handling customer complaints, boosted overall brand reputation.
- Achieved high levels of customer loyalty with efficient problem resolution techniques.
- Mentored junior team members to foster professional growth and development.
Manager in training
Azadea Group
Dubai, UAE
11.2008 - 01.2010
- Resolved customer queries, boosting company reputation.
- Devised strategic plans for successful business expansion.
- Established clear objectives to guide the direction of projects towards success..
- Managed staff rosters to ensure optimal coverage during peak hours.
- Coordinated team meetings for improved strategic planning.
Passenger services agent
Emirates Airlines
Dubai, UAE
04.2007 - 10.2008
- Verified necessary documents for international travel, mitigated legal complications for airlines.
- Streamlined boarding process by effectively managing queues at the gate.
- Maintained order during disruptions or emergencies, upheld passenger safety and comfort.
- Directed incoming vehicles to appropriate parking spaces; maintained orderly traffic flow at terminal entrances.
Education
Executive MBA - Finance
University of Sunderland
Sunderland/The United Kingdom 10.2014 - 07.2018
Skills
- Leadership aptitude
- Resilient to pressure
- Customer relationship management software
- Customer retention tactics
- Marketing expertise
- Budgeting and finance
- Client contract negotiations
- Competitive analysis
- Financial modeling
- Business planning
Languages
English
Proficient (C2)
Russian
Proficient (C2)
Certification
Excellence in Customer Services Certificate
Timeline
Business development manager
Dream Light Academy
02.2021 - 12.2024
Personal assistant to a minister of Finance
Ministry of Finance
03.2019 - 03.2020
English language lecturer
Management Development Institute of Singapore
12.2015 - 12.2018
Executive MBA - Finance
University of Sunderland
10.2014 - 07.2018
Retail sales executive
Chalhoub Group
03.2012 - 03.2015
Customer Services Supervisor
Emaar Malls Group
01.2010 - 01.2012
Manager in training
Azadea Group
11.2008 - 01.2010
Passenger services agent
Emirates Airlines
04.2007 - 10.2008
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