Ritah Nanyondo
Abu Dhabi,UAE
Summary
I'm a self-driven person that is committed at achieving set objectives and goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer service representative
Emirates Group Security Secrvices (EGSS)
Abu Dhabi, UAE
05.2022 - 11.2024
- Acted as interface between company and clients.
- Collaborated with sales team to maximize services visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Offered technical support, leading to enhanced user experience.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Cashier /Customer Service Representative
Grazzie Pizza
Abu Dhabi, UAE
06.2020 - 09.2021
- Assisted customers with enquiries to enhance their dinning experience.
- Handled high volumes of transactions, 100 on average during holiday seasons efficiently.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Communicated product information to customers, driving informed purchases.
Education
Bachelor's Degree in Travel and Tourism Management - Travel and Tourism
Makerere University
Kampala, Uganda 09.2015 - 01.2018
Skills
- Email administration
- Time-Management prowess
- Proactive follow-up behaviour
- Helpdesk operations
- Resilience to stressful situations
- Customer education and onboarding
- Empathy understanding
- Telephone manners
Languages
English
Intermediate
Arabic
Beginner
Timeline
Customer service representative
Emirates Group Security Secrvices (EGSS)
05.2022 - 11.2024
Cashier /Customer Service Representative
Grazzie Pizza
06.2020 - 09.2021
Bachelor's Degree in Travel and Tourism Management - Travel and Tourism
Makerere University
09.2015 - 01.2018
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