Rola Mazahreh
Dubai,UAE
Summary
Dynamic, commercially minded, and hands-on HR leader with 14+ years of success driving strategic human capital initiatives across financial services, retail, media, and entertainment. Consistently excels in fast-paced environments by establishing HR departments, building high-performing teams, and fostering inclusive cultures.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
HR Manager
Kitare - Multi Family Office
Dubai, UAE
03.2023 - 11.2024
- Led talent acquisition efforts, hiring over 25 employees in three months with a 90% retention rate within the first year, ensuring alignment of talent with role requirements and company values.
- Managed employee relations and resolved conflicts, resulting in a 70% improvement in satisfaction rates, as reflected in employee engagement surveys.
- Designed and implemented compensation and benefits programs, enhancing employee engagement and retaining high performers.
- Developed and implemented over 10 comprehensive HR policies, ensuring 100% compliance with UAE labor laws.
- Drove initiatives to attract, retain, and develop top talent, fostering a positive and inclusive workplace culture.
- Led the performance review process by collaborating with department heads to set KPIs, provide feedback, and support employee development.
- Advised senior management on workforce planning, achieving a 10% reduction in staffing costs while maintaining productivity.
- Analyzed workforce trends, turnover, and key HR metrics to recommend data-driven improvements and optimize HR practices.
- Developed HR budgets and workforce plans aligned with long-term business objectives.
Outsourced HR Manager
Marc Ellis- Staffing and Recruiting
Dubai, UAE
05.2021 - 02.2023
- Identified 400+ applicants to occupy difficult-to-fill and open job roles, ensuring continuous flow of qualified candidates.
- Led HR operations for two major clients in multinational pharmaceutical and e-commerce sectors.
- Streamlined onboarding process, reducing time-to-productivity by 25%.
- Designed tailored policies for startups, ensuring compliance and implementing best practices.
- Trained and developed junior recruiters, enhancing their negotiation and hiring capabilities.
- Established recruitment metrics and presented actionable insights to leadership, supporting strategic workforce planning.
- Fostered strong relationships with stakeholders, driving overall organizational success.
Head of HR
Roya Media Group
Amman, Jordan
07.2019 - 01.2021
- Managed HR operations for 200+ employees, reducing turnover by 15% and boosting employee satisfaction and productivity by 45%.
- Streamlined HR processes with automated systems, reducing manual workload by 30% and improving operational efficiency.
- Designed and implemented a succession plan, ensuring 80% of leadership roles were filled internally.
- Led the implementation of a new HRIS platform, cutting HR processing time by 40% and improving data accuracy.
- Revamped the compensation and benefits structure, aligning it with market standards to attract and retain talent.
- Managed complex employee relations, including conflict resolution, contributing to a 10% increase in employee engagement.
- Introduced advanced HR analytics, improving decision-making and HR efficiency by 35%.
- Played a key role in COVID-19 crisis management, ensuring workforce safety, implementing remote work, and maintaining productivity levels.
Senior HR and Admin Manager
DNA Lifestyle- Retail
Amman, Jordan
08.2014 - 06.2019
- Led full-cycle recruitment for a rapidly growing retail startup with 12+ distribution channels, successfully hiring over 300 employees within tight deadlines and budget constraints.
- Developed and executed comprehensive HR policies, ensuring their consistent application across all retail locations.
- Managed HR and administrative budgets of $500K, achieving a 15% reduction in costs through strategic supplier contract negotiations.
- Launched and led a dynamic employee recognition program, boosting morale and driving an 18% increase in sales performance.
- Collaborated with store managers to resolve complex inventory loss grievances, ensuring seamless operations and improved employee relations.
HR Officer
Standard Chartered Bank
Amman, Jordan
08.2008 - 12.2012
- Managed employee onboarding and offboarding processes, enhancing the new hire experience.
- Supported performance reviews and assisted management with disciplinary actions.
- Prepared reports on turnover, retention and employee benefits, contributing to data-driven decisions.
- Facilitated training sessions, including orientation and townhall workshops.
- Resolved employee inquiries related to HR policies and procedures, ensuring accurate and timely responses.
Education
B.A. in Business Administration -
Arab Academy for Management and Financial Sciences
09.2003 - 06.2007
Skills
- Strategic HR Management
- Employee Relations
- Recruitment and Selection
- HR Policy Design and Execution
- Benefits & Compensation Analysis
- Performance Management
- HRMS Implementation
- Diversity and Inclusion
- Compliance and Risk Management
- Workforce Analytics
Achievements
- Successful Talent Acquisition
Expertly led the recruitment process across diverse sectors, consistently hiring top-tier talent at all levels within tight deadlines. Delivered successful recruitment outcomes ensuring alignment with business needs in dynamic environments.
- HR Function Development for SMEs & Startups
Established and scaled HR functions for startups and SMEs, implementing HR policies, processes, and systems that aligned with business objectives and fostered growth.
- Increased Employee Retention
Designed and launched employee engagement programs, resulting in a 20% improvement in employee retention rates and contributing to enhanced overall organizational performance.
Timeline
HR Manager
Kitare - Multi Family Office
03.2023 - 11.2024
Outsourced HR Manager
Marc Ellis- Staffing and Recruiting
05.2021 - 02.2023
Head of HR
Roya Media Group
07.2019 - 01.2021
Senior HR and Admin Manager
DNA Lifestyle- Retail
08.2014 - 06.2019
HR Officer
Standard Chartered Bank
08.2008 - 12.2012
B.A. in Business Administration -
Arab Academy for Management and Financial Sciences
09.2003 - 06.2007
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