Saadat Kalykova
Sales Advisor
Dubai
Summary
Creative, collaborative, and sales-driven professional with over 5 years of experience, delivers consistent and high-quality customer service with multitasking in expeditious environments to strengthen the company's brand and improve customer loyalty. Profoundly pleasant and receptive individual coupled with outstanding communication on and relational abilities. Excellent at elevating products to boost revenue and focuses on providing items to fulfill clients' requirements.
Overview
16
16
years of professional experience
Work History
Sales Advisor
Dubai Holding Group,Zara
Abu Dhabi
05.2023 - 06.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Engaging with a diverse range of customers, understanding their preferences, and providing tailored recommendations.
- Handling customer inquiries and resolving issues effectively to ensure satisfaction.
- Utilizing upselling and cross-selling techniques to boost sales and enhance the customer shopping experience.
- Meeting and exceeding sales targets through proactive engagement and product knowledge.
- Staying informed about the latest fashion trends and new arrivals, enabling effective communication with customers.
- Participating in training sessions to improve product knowledge and sales skills.
Filing Clerk
Yaqoot Al Azraq
Dubai
03.2021 - 03.2023
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Organize, file, and retrieve documents, records, and reports in both paper and electronic formats.
- Ensure that all documents are accurately labeled and stored according to established filing systems.
- Input data into computer systems or databases, ensuring accuracy and completeness.
- Update and maintain electronic filing systems as required.
- Monitor the filing system for completeness and compliance with company policies.
- Assist with the archiving and destruction of outdated or irrelevant documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Oversaw file room operations for employees and streamlined workflows to promote quicker turnaround.
Receptionist
Sofitel Dubai Palm
Dubai
01.2019 - 01.2021
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Greet visitors and clients warmly, determining their needs and directing them accordingly.
- Answer incoming calls, respond to inquiries, and transfer calls to the appropriate personnel.
- Manage the front desk area, ensuring it is tidy and welcoming.
- Schedule appointments, meetings, and conferences, coordinating with relevant staff as needed.
- Handle incoming and outgoing mail and packages, ensuring proper distribution.
- Maintain effective communication with staff and management to facilitate smooth operations.
- Maintain visitor logs and manage office supplies inventory.
- Assist in filing, data entry, and maintaining electronic and paper records.
- Prepare and send communications such as emails, memos, and notices.
- Assist with preparation of documents and presentations as required.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Advisor
Massimo Dutti
Russia, Moscow
11.2016 - 10.2018
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Responded to in-person and telephone requests for information about company offerings.
Sales Associate
Lacoste
Saint Peterburg
01.2008 - 05.2012
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Bachelor of Science - Nursing
Osh State University
Kyrgyzstan, Osh 04.2001 -
Skills
- Customer Service: Strong ability to engage and assist customers
- Sales Techniques: Proficiency in upselling and closing sales
- Product Knowledge: Familiarity with products and market trends
- Communication: Excellent verbal and listening skills
- Problem-Solving: Ability to address customer issues effectively
- Time Management: Efficiently handle multiple tasks and customers
- Teamwork: Collaborate well with colleagues
- Adaptability: Flexibility to adjust to changing situations
- Attention to Detail: Accuracy in transactions and merchandising
- Technical Skills: Proficient with POS systems and basic computer tasks
Languages
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Turkish
Elementary (A2)
Kyrgyz
Bilingual or Proficient (C2)
Kazakh
Bilingual or Proficient (C2)
Timeline
Sales Advisor
Dubai Holding Group,Zara
05.2023 - 06.2024
Filing Clerk
Yaqoot Al Azraq
03.2021 - 03.2023
Receptionist
Sofitel Dubai Palm
01.2019 - 01.2021
Sales Advisor
Massimo Dutti
11.2016 - 10.2018
Sales Associate
Lacoste
01.2008 - 05.2012
Bachelor of Science - Nursing
Osh State University
04.2001 -
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