Quick problem solving skills
SABA SAYYED
Al Maha Services Supervisor
Doha,Qatar
Summary
Highly motivated Airline Professional with 7+ years experience in both Customer Services and as a Flight Crew. Highly skilled in responding to emergency situations and remaining cool under pressure. Looking for challenging Career opportunity to fully utilise my Service Excellence Skills & Cabin Safety skills, while making a significant contribution to the success of the company
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
AL MAHA SERVICES SUPERVISOR
QATAR AIRWAYS, Doha
, Qatar
12.2022 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shift
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
SENIOR CABIN ATTENDANT
INDIGO
Mumbai, India
05.2018 - 02.2022
- Conducted preflight crew briefing to assign crew positions, review flight conditions, confirm revision status of flight attendant manuals, review selected emergency procedures, and to assess the grooming standard amongst the crew members.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
PASSENGER SERVICE AGENT
CELEBINAS ,MUMBAI
, India
10.2013 - 09.2015
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Tagged baggage and routed to appropriate location for loading and screening.
Education
BACHELOR'S OF COMMERCE -
Himalayan University
India 01.2014 - 04.2017
Skills
The ability to work with multi cultural organization
Technical Skills -Microsoft Word, Excel
Adaptability to rapidly build relationships and set up trust
Exceptional Customer Service Skills
Excellent Communication skills
Personal Information
Date of Birth - 27 Oct 1995
Gender - Female
Marital Status - Single
Passport No - Z3013313
Timeline
AL MAHA SERVICES SUPERVISOR
QATAR AIRWAYS, Doha
12.2022 - Current
SENIOR CABIN ATTENDANT
INDIGO
05.2018 - 02.2022
BACHELOR'S OF COMMERCE -
Himalayan University
01.2014 - 04.2017
PASSENGER SERVICE AGENT
CELEBINAS ,MUMBAI
10.2013 - 09.2015
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