SALIM AL MAWASS
Dubai,United Arab Emirates
Summary
Self-Motivated and highly reliable graduated student having bachelor's degree in business management and willing to get my master's degree. I have acquired 9 years of experience through my career in F&B industry and I am looking for a long-term job opportunity in restaurant where I can use my customer service skills, be a strong team player and inspire my co-workers to achieve company's goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
VIP HEAD WAITER
SKY2.0
Dubai, United Arab Emirates
2023.03 - Current
- Trained new staff members, promoting consistent service standards across the team.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Assisted in menu development for improved guest satisfaction.
Team leader
HABTOOR HOSPITALITY
Dubai, United Arab Emirates
2023.01 - 2023.03
- Streamlined workflow for a more efficient process.
- Implemented new working methods which improved overall efficiency of the team operations.
Head Waiter
HABTOOR HOSPITALITY
Dubai, United Arab Emirates
2021.10 - 2023.01
- Increased customer satisfaction by delivering prompt, courteous service.
- Assisted in menu development for improved guest satisfaction.
TEAM LEADER
Standalone Group
BEIRUT, Lebanon
2021.04 - 2021.10
- Good Management skills, be able to handle multiple tasks and delegate tasks and set deadlines
- Provided comprehensive onboarding training to reduce learning curve for new hires.
Administrative Assistant
AUL University
Beirut, Lebanon
2018.03 - 2021.10
- Arrange student's files, scheduling appointments and meetings, provide reception services like answering phone calls, sending, and receiving emails
WAITER
MAILLON GROUP
BEIRUT, Lebanon
2020.12 - 2021.04
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
WAITER
SPINE (Standalone Group)
Naccache, Lebanon
2020.05 - 2020.10
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waiter
O1NE (Skymanagement)
Beirut, Lebanon
2018.01 - 2020.03
- Advised on food and drink choices based on customer preferences.
Waiter
SKYBAR (SKYMANAGEMENT)
BEIRUT, Lebanon
2018.06 - 2019.10
- Uphold high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
- Greeted new customers, discussed specials, took drinks orders, and built immediate positive connections with guests
Commis and Waiter
SKYMANAGEMENT
BEIRUT, Lebanon
2015.06 - 2018.01
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Commis and Waiter
Sett Zmorrod
BEIRUT, Lebanon
2013.06 - 2015.06
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Education
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT
AUL UNIVERSITY
2017.03 - 2021.07
HIGH SCHOOL DIPLOMA - undefined
GEORGES FREM HIGH SCHOOL
2013.10 - 2016.06
RISK MANAGEMENT CERTIFICATION - undefined
OXFORD HOME STUDY CENTER
2021.01 - 2021.03
PROJECT MANAGEMENT CERTIFICATION - undefined
OXFORD HOME STUDY CENTER
2021.02 - 2021.03
Skills
- OMEGA SYSTEM
- MICROS SYSTEM
- INTERNET RESEARCH
- MICROSOFT OFFICE
Timeline
VIP HEAD WAITER
SKY2.0
2023.03 - Current
Team leader
HABTOOR HOSPITALITY
2023.01 - 2023.03
Head Waiter
HABTOOR HOSPITALITY
2021.10 - 2023.01
TEAM LEADER
Standalone Group
2021.04 - 2021.10
PROJECT MANAGEMENT CERTIFICATION - undefined
OXFORD HOME STUDY CENTER
2021.02 - 2021.03
RISK MANAGEMENT CERTIFICATION - undefined
OXFORD HOME STUDY CENTER
2021.01 - 2021.03
WAITER
MAILLON GROUP
2020.12 - 2021.04
WAITER
SPINE (Standalone Group)
2020.05 - 2020.10
Waiter
SKYBAR (SKYMANAGEMENT)
2018.06 - 2019.10
Administrative Assistant
AUL University
2018.03 - 2021.10
Waiter
O1NE (Skymanagement)
2018.01 - 2020.03
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT
AUL UNIVERSITY
2017.03 - 2021.07
Commis and Waiter
SKYMANAGEMENT
2015.06 - 2018.01
HIGH SCHOOL DIPLOMA - undefined
GEORGES FREM HIGH SCHOOL
2013.10 - 2016.06
Commis and Waiter
Sett Zmorrod
2013.06 - 2015.06