SAMRA YOUNIS AWAN

Confirming authenticity of the customers who applied for various bank products by making verification calls before each application is processed.

Assist the sales team in meeting their targets by coordinating sales activities and ensuring timely follow-ups.

Keep abreast of changes in banking regulations and policies and communicate them to the sales team.

Maintain and update customer databases and records, ensuring accuracy and confidentiality.

Generate regular reports on sales performance, market trends, and customer feedback for management review.

Analyze data to identify areas for improvement and recommend strategies for increased sales.

• Managed practical action plans to respond to audit discoveries and compliance violations.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Monitored and assessed compliance risks associated with operational processes and procedures.
• Identified, investigated and documented compliance violations and recommended corrective measures.