SAMUEL AGABA
Customer Service
Dubai,United Arab Emirates
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings and works accurately to meet deadlines whilst maintaining
standards.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Airport customer service agent
Dulsco LLC
Dubai, United Arab Emirates
06.2023 - Current
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Responded to over 50 customer queries per day.
- Conducted calls professionally and politely to maintain excellent service standards.
Food Runner
Tulum Restaurant
Dubai, United Arab Emirates
11.2021 - 02.2023
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended to customer's needs proactively for first-class waiting service.
- Kept tables clear of used crockery, glassware and cutlery.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Cleaned, sanitised and organised food storage racks and bins, maintaining 100% hygiene standards.
Education
Uganda Advanced Certificate of Education - High School
Seeta High School
Kampala,Uganda 02.2019 - 11.2020
Skills
- Attention to Detail
- Product knowledge
- Customer Service
- Complaint management
- Incoming call management
- Time management
- Problem-solving
Languages
English
Fluent
Accomplishments
Awarded employee of the month most times.
Received 70% customer recommendations. Successfully resolved customer complaints.
Declaration
I hereby declare that the facts given in resume are correct to the best of my knowledge and belief.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Airport customer service agent
Dulsco LLC
06.2023 - Current
Food Runner
Tulum Restaurant
11.2021 - 02.2023
Uganda Advanced Certificate of Education - High School
Seeta High School
02.2019 - 11.2020
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