SANATHANAN THAMPI

• Responsible to the cleanliness and maintenance of the entire guest area of the hotel. Make sure that the top level standard of housekeeping service to the guest. Teach the staff about the policies of the hotel. Manage the supervisors and staff. Supervise the duty roaster. Manage the leaves of the supervisors and staff, motivate them. Conduct the departmental meetings. Train the department SOP to the supervisors and staff. Make sure smooth operations with the department team and the smooth coordination with Front office, Engineering, f&b, Store, Pest controlling, floweriest and Laundry. Managing the supervisors and staff of the garden. Inspecting the guest rooms and public area (lobby, banquet halls, restaurant, bars, pool area, spa, gym etc). Lead the inventories. Make sure that all the machines are working. Dealing with vendors( purchasing linen, machines, cleaning equipments, chemicals, guest supplies and amenities ). Lead the preparation of discrepensary report. Make sure the smooth linen circulation. examine the department registers and records. Make sure the cleanliness of the floor area and public area. Attend the guest complaints. Solve the issues between the staff and between the supervisors and staff. Evaluating the performance of the supervisors and the staff. Recommend rewards to them. Take decisions for blocking the rooms with coordinating the engineering and front office department. Attending the HOD meetings. Preparing the annual budget. Reporting to the general manager.

Supervises and evaluates the work of the laundry, linen and sewing room employees. Effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances. Work schedules and assignments and administers personnel and related policies and procedures. Instructs employees and residents in proper laundry procedures by giving verbal and written directions and demonstrations.

Observe analyzes and revises laundry schedules and assignments in order to maintain efficient operations in accordance with varying work load requirements in the laundry.

Maintains adequate quantity of laundry and linen supplies in order to replenish depleted stock by requisitioning or overseeing the ordering of necessary items.

Maintains sanitary conditions in the laundry by establishing procedures for handling contaminated laundry and disinfecting the laundry area.

maintain machines and equipment in operation condition by performing minor repairs and adjustments orders major mechanical repairs.

Ensures washing formulas are mixed correctly by overseeing their preparation.

Monitors quality of work and value of production in order to establishment standards of operation by recording quantities of clothing and lines laundered, supplies used, losses, repairs and related information.

Participates in committee and staff meetings to make observations and comment on laundry operations and procedures by providing input on laundry activities.

Handles linen requisitions from all areas of an institution by writing up the requested order on a designated form and giving it to appropriate employee to be filled.

Supervisors, in some institutions,other areas related to the laundry operation such as linen room or sewing room.

• Responsible to the cleanliness and maintenance of the entire guest area of the hotel. make sure that the top level standard of housekeeping service to the guest. Teaching them the hotel policies, managing the supervisors and staff. Supervise the duty roaster. Manage the leaves of the supervisors and staff, motivate them. Conducting the departmental meetings. Train the department SOP to the supervisors and staff. Make sure smooth operations with the department team and the smooth coordination with Front office, Engineering, f&b, Store, Pest controlling, floweriest and Laundry. Managing the supervisors and staff of the garden. Inspecting the guest rooms and public area. leading the inventories. Make sure that all the machines are working. Dealing with vendors( purchasing linen, machines, cleaning equipments, chemicals, guest sullies and amenities). Leading the preparation of disclipansary report. Make sure the smooth linen circulation. examine the department registers and records. Make sure the cleanliness of the hotel through the rounds. handling guest complaints. Solve the issues between the staff and between the supervisors and staff. Evaluating the performance of the supervisors and the staff. Recommend rewards to them. Take decisions for blocking the rooms with coordinating the engineering department. Attending the HOD meetings. Preparing the annual budget. Reporting to the general manager.

Read the log of the previous shift and receive the hand over. Conducting the briefings. Discuss about the arrivals, VIP arrivals, about the sales, departures, stay back guests. assign the tasks to the staff, allocate the areas, check the grooming, check the trolley and KD kits. make sure that sufficient chemicals, equipments, wiping cloths, linen are there in the trolley, make sure that the cleaning equipments are cleaned. communicate to laundry about the linen circulation. make sure the corridor is cleaned before staff start to give the room services. Check the pantries. check whether there is any requests ( please make my room,do not disturb, laundry service) from the guest rooms. Allocate floor staff to room service in priority wise. Diplomatically communicate to concern room guests and avoid the complaints if there are a lot of room service requests come together in a same floor. check the physical status of blocked rooms. Inform to housekeeping control desk if there is any room need to block for engineering or pest controlling related works. make sure the proper pest controlling. Deal it as its procedure wise if there is lost and found. Inspect the rooms as they complete the cleaning. Give the follow up works to the concern staff and make sure that those have done. Releasing the ready rooms. Give the job orders to the engineering department and make sure that those are done. Meet the guest and ask receive their suggestions. coordinate with front office department and give the perfect rooms on time for guest satisfaction. make sure the cleanliness of the trolley, kd kit and the pantry are cleaned and the pantry and trolley are settled before handing over the shift. conduct the deaf briefing. Examine the floor sheets, ask staffs about their observations. Submit the check list to the executive housekeeper. Write the log book and handover the shift.

Read the log of the previous shift and receive the hand over. Conducting the briefings. Discuss about the arrivals, VIP arrivals, about the sales, departures, stay back guests. assign the tasks to the staff, allocate the areas, check the grooming, check the trolley and KD kits. make sure that sufficient chemicals, equipments, wiping cloths, linen are there in the trolley, make sure that the cleaning equipments are cleaned. communicate to laundry about the linen circulation. make sure the corridor is cleaned before staff start to give the room services. Check the pantries. check whether there is any requests ( please make my room,do not disturb, laundry service) from the guest rooms. Allocate floor staff to room service in priority wise. Diplomatically communicate to concern room guests and avoid the complaints if there are a lot of room service requests come together in a same floor. check the physical status of blocked rooms. Inform to housekeeping control desk if there is any room need to block for engineering or pest controlling related works. make sure the proper pest controlling. Deal it as its procedure wise if there is lost and found. Inspect the rooms as they complete the cleaning. Give the follow up works to the concern staff and make sure that those have done. Releasing the ready rooms. Give the job orders to the engineering department and make sure that those are done. Meet the guest and ask receive their suggestions. coordinate with front office department and give the perfect rooms on time for guest satisfaction. make sure the cleanliness of the trolley, kd kit and the pantry are cleaned and the pantry and trolley are settled before handing over the shift. conduct the deaf briefing. Examine the floor sheets, ask staffs about their observations. Submit the check list to the executive housekeeper. Write the log book and handover the shift.

Read the log of the previous shift and receive the hand over. Conducting the briefings. Discuss about the arrivals, VIP arrivals, about the sales, departures, stay back guests. assign the tasks to the staff, allocate the areas, check the grooming, check the trolley and KD kits. make sure that sufficient chemicals, equipments, wiping cloths, linen are there in the trolley, make sure that the cleaning equipments are cleaned. communicate to laundry about the linen circulation. make sure the corridor is cleaned before staff start to give the room services. Check the pantries. check whether there is any requests ( please make my room,do not disturb, laundry service) from the guest rooms. Allocate floor staff to room service in priority wise. Diplomatically communicate to concern room guests and avoid the complaints if there are a lot of room service requests come together in a same floor. check the physical status of blocked rooms. Inform to housekeeping control desk if there is any room need to block for engineering or pest controlling related works. make sure the proper pest controlling. Deal it as its procedure wise if there is lost and found. Inspect the rooms as they complete the cleaning. Give the follow up works to the concern staff and make sure that those have done. Releasing the ready rooms. Give the job orders to the engineering department and make sure that those are done. Meet the guest and ask receive their suggestions. coordinate with front office department and give the perfect rooms on time for guest satisfaction. make sure the cleanliness of the trolley, kd kit and the pantry are cleaned and the pantry and trolley are settled before handing over the shift. conduct the deaf briefing. Examine the floor sheets, ask staffs about their observations. Submit the check list to the executive housekeeper. Write the log book and handover the shift.