AMIT RAUNIYAR
Dubai,UAE
Summary
Result oriented Retail sales professional with 9 years of exposure in Sales and Service Industry. Highly competent in handling day-to-day operations by driving retail Sales & Service standards, Team Management, Inventory Planning & Control, Visual Merchandising & responsible for entire operations.
Overview
4
4
Languages
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work history
Zone Manager
Dubai Parks & Resorts-Motiongate LLC
Dubai, UAE
2023.12 - 2026.01
- Managed daily operations across assigned zones, ensuring smooth and efficient performance.
- Led and motivate team to achieve operational, sales and customer service targets.
- Manage staff deployment, scheduling, performance monitoring and team productivity.
- Monitored KPIs, customer satisfaction, operational standard and services quality.
- Handled customer concerns and operational challenges, ensuring effective resolutions.
- Co-ordinated with management and department to maintain SOP, safety and services standard
Retail Supervisor
Motiongate LLC
Dubai, UAE
2019.12 - 2023.11
- Supervised retail operations and teams in high-volume customer environment.
- Supported sales targets through customer engagement, upselling, and cross-selling.
- Managed staff scheduling, task allocation, training, and performance coaching.
- Monitored POS, cash handling, stock replenishment, and inventory accuracy.
- Maintained merchandising, customer service, and store operational standards.
- Handled customer complaints while supporting loss prevention and damage control.
Retail Sales Associate/ Cashier
Motiongate LLC
Dubai
2016.08 - 2019.11
- Provides outstanding customer service to guests, ensuring memorable shopping experience.
- Addressed and resolved guest inquiries or concerns professionally and promptly, enhancing overall customer satisfaction.
- Assisted guests in selecting themed merchandise, promoting offers and upselling to exceed individual and store sales targets.
- Operate POS system efficiently for sales transactions, returns, and exchanges while maintaining accurate cash handling.
- Support stock management and visual merchandising standards.
- Collaborated with team members and supervisors to streamline daily operations and improve service delivery.
Sales Associate
Landmark Group-Home centre
Abu Dhabi
2014.11 - 2016.07
- Achieved and exceeded daily and monthly sales targets through strong product knowledge and persuasive communication.
- Cultivated in-depth knowledge of furniture, home décor, and lifestyle products to effectively support sales and upselling initiatives.
- Delivered exceptional customer service by greeting, assisting, and advising customers on product features, pricing, and availability to foster welcoming shopping environment.
- Displayed merchandise according to company standards to enhance customer experience., pricing and store presenting.
- Assisted in stock management including receiving, replenishing and organizing products on sales floor and in storage area.
- Followed company policies on sales operations, cash handling and safety regulations.
Education
High School -
Shree Saraswati higher school
Duhabi, Sunsari, Nepal 2007.01 - 2008.12
Skills
- Store & Zone Operations Management
- Team Leadership & Staff Development
- Sales Targets, KPIs & Performance Management
- Customer Service & Guest Experience
- Retail Sales, Upselling & Cross-Selling
- POS, Cash Handling & Inventory Management
- Staff Scheduling & Workforce Planning
- Visual Merchandising & Loss Prevention
- Complaint Resolution & Problem Solving
- SOP, Safety & Operational Compliance
Name & contact
AMIT, RAUNIYAR, linkedin.com/in/amit-rauniyar-92109b113, amit.rauniyar99@gmail.com, +971 55 491 6500, B, Al khail gate, UAE, Dubai
LANGUAGES
Nepali
Hindi
English
Arabic
Certification
- Retail Leadership
- Effective Sales training & techniques
- Complaint handling
- Product knowledge
- Crowed Management
- Safe Workplace & Fire drill
- IBCCES Autism Certification
Accomplishments
- Participated in Opening set up team of LEGOLAND and Bollywood theme parks in Oct,2016.
- Played crucial role in opening 9 retail Stores between the year 2016-2024
- Executed lead role in preopening team of Bollywood parks in 2016.
- Worked as coordinator for POS system implementation for ringing up sales.
Timeline
Zone Manager
Dubai Parks & Resorts-Motiongate LLC
2023.12 - 2026.01
Retail Supervisor
Motiongate LLC
2019.12 - 2023.11
Retail Sales Associate/ Cashier
Motiongate LLC
2016.08 - 2019.11
Sales Associate
Landmark Group-Home centre
2014.11 - 2016.07
High School -
Shree Saraswati higher school
2007.01 - 2008.12