Serlina Galo
Abu Dhabi
Summary
Assistant Store Manager offering over 20 years of experience in retail operations, sales, and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and flowing through to achieve performance and productivity goals. Takes on changing new roles harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
M.H. Alshaya LLC/American Eagle Outfitters
Bawadi Mall, AL Ain
09.2012 - 03.2024
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Shop Manager
RED TAG Retail Global Fashion And Home Store
Mushrif Mall,Abu Dhabi
05.2006 - 07.2012
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Facilitated prompt resolution of customer problems and complaints.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Assistant Store In- Charge
Apparel Group/ Nine West
Burjuman Mall, Dubai
08.2002 - 08.2005
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Demonstrated strong organizational and time management skills while managing multiple project.
Education
Bachelors of Science in Commerce - Management, Business Administration And Management
Far Eastern University - Manila, Philippines
04.1998
Skills
- Team-orientated
- Flexible schedule
- Supply ordering
- Employee training
- Customer service satisfaction
- Recruiting and interviewing
- Loss Prevention
- Retail Operations
- Customer Relations
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
Additional Information
Date of Birth : June 08, 1975
Birth Place: Makati, Rizal
Age : 49
Sex : Female
Civil Status : Single
No. Of Children : N/A
Relatives in Canada : None
Nationality : Filipino
Passport Number : P5416624B
Affiliations
- love to travel with friends and explore nature.
- Like to do some routine exercise to maintain my physical and health in good shape.
- Enjoying to go out and eat outside or have some coffee with friends.
- Love watching Korean Dramas during my free time.
- Home buddy person, who doesn't like to cook.
Timeline
Assistant Store Manager
M.H. Alshaya LLC/American Eagle Outfitters
09.2012 - 03.2024
Shop Manager
RED TAG Retail Global Fashion And Home Store
05.2006 - 07.2012
Assistant Store In- Charge
Apparel Group/ Nine West
08.2002 - 08.2005
Bachelors of Science in Commerce - Management, Business Administration And Management
Far Eastern University - Manila, Philippines
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