SHAIK IRFAN UDDIN
Sharjah,UAE
Summary
A dedicated professional with expertise in financial advising and literacy, adept at lead generation and multi-tasking. Demonstrates strong customer focus and adaptable communication skills, ensuring effective problem solving in dynamic environments. Committed to leveraging financial competencies to drive success and support organisational goals.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Relationship Officer
State Bank of India
Hyderabad, India
11.2023 - 09.2025
- Developed strong relationships with clients by providing tailored financial solutions.
- Developed comprehensive knowledge of credit card products to effectively address customer inquiries and concerns.
- Conducted regular follow-ups to ensure client satisfaction and address concerns promptly.
- Collaborated with cross-functional teams to enhance overall service delivery for clients.
- Maintained up-to-date knowledge of industry regulations and compliance standards to ensure adherence during sales processes.
Sales associate
Lucky Steel and Building Materials
Hyderabad, India
05.2021 - 10.2023
- Resolved customer queries promptly to uphold high satisfaction levels.
- Collaborated with staff, clients, and partners to identify concerns and develop solutions.
- Assisted customers in selecting appropriate building materials based on project requirements.
- Maintained comprehensive product knowledge to effectively address customer inquiries and concerns.
- Streamlined internal databases for efficient information retrieval and record-keeping.
Retail Sales Associate
Reliance Trends
Hyderabad, India
06.2018 - 12.2021
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Worked flexibly across multiple customer access points.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Met sales targets through proactive promotion and excellent customer service.
- Replenished items and organised displays to keep stock looking professional.
- Built and maintained positive relationships with customers to encourage repeat business.
Education
Bachelor of Commerce -
St. Josephs Degree College
Tolichowki, Hyderabad 06.2012 - 03.2015
Intermediate -
MS Junior College
Hyderabad, India 04.2001 - /2011
Higher Secondary -
MA Ideal High School
Hyderabad, India 04.2001 - 03.2009
Skills
- Financial advising competency
- Financial literacy
- Lead generation
- Multi-tasking
- Customer Focus
- Adaptable Communication
- Problem Solving
- Time management efficiency
LANGUAGES
Sharjah, UAE
Beginner
English
Upper intermediate
Hindi
Fluent
Urdu
Fluent
Timeline
Relationship Officer
State Bank of India
11.2023 - 09.2025
Sales associate
Lucky Steel and Building Materials
05.2021 - 10.2023
Retail Sales Associate
Reliance Trends
06.2018 - 12.2021
Bachelor of Commerce -
St. Josephs Degree College
06.2012 - 03.2015
Intermediate -
MS Junior College
04.2001 - /2011
Higher Secondary -
MA Ideal High School
04.2001 - 03.2009