MINA SHNOUDA
Dubai
Summary
Strong interpersonal skills with a talent for building and maintaining client relationships. Expert in financial products, adept at understanding client needs, and delivering tailored solutions. Ready to leverage problem-solving, analytical, and customer service skills as a Relationship Officer.
Driven and highly adaptable professional with a talent for building strong client relationships and strategic problem-solving. Possesses excellent communication and negotiation skills, combined with a deep understanding of customer needs and market trends in the Relationship Officer role.
Overview
18
18
years of professional experience
Work History
Relationship Officer
Mabeaat (Hadaf Al Khaleej) Financial Services L.L.C
11.2023 - 09.2024
- Handle personal loans, auto loans, credit cards, cross-selling, account openings, and report generation (RLS & MIS reports).
- Facilitated meetings and discussions between clients, sales, and delivery teams.
- Monitored, followed up, and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Branch Sales Officer
RAKBANK
06.2023 - 09.2023
- Managed personal loans, auto loans, credit cards, and account openings
- Produced daily and weekly MIS reports.
- Mentored junior sales staff, fostering a supportive team environment that led to improved performance and higher morale.
- Conducted regular market research to identify new opportunities and stay ahead of industry trends, ensuring continued success in a competitive landscape.
Relationship Officer
Finmart Financial Services L.L.C
06.2022 - 05.2023
- Marketed and sold banking products, built and maintained client relationships, updated customer profiles, and enhanced cross-selling techniques.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Facilitated meetings and discussions between clients, sales, and delivery teams.
Assistant Manager
El-Hadaf Motors
08.2017 - 08.2021
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Insurance Officer
South Sinai Hospital
06.2016 - 06.2017
- Liaised with international insurance agencies, authorized medical treatments, processed invoices, and handled bank transactions.
- Managed large caseloads while maintaining strict adherence to deadlines, guaranteeing timely completion of all claims processing or policy issuance tasks.
- Developed customized insurance policies for clients, ensuring optimal coverage tailored to individual needs.
- Reduced underwriting risks through diligent research and analysis of potential clients'' financial profiles.
Relationship Officer
Citibank
01.2007 - 05.2015
- Facilitated meetings and discussions between clients, sales, and delivery teams.
- Monitored, followed up, and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email, and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
Education
Bachelor's Degree in Commerce (Accounting) -
Suhag University
01.2002
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Client interviews
Staff management
Data gathering
Client relations
Know your customer
Relationship review process
Effective customer communication
Credit history review
Banking
CRM proficiency
Consultative selling
Financial advising
Account management
Performance analysis
Public speaking
Product expertise
Financial services
Issue resolution
Financial planning processes
Loans
Creativity and innovation
Time management
Excellent communication
Customer relationships
Relationship building and management
Customer service
Team leadership
Asset management
Solution management
Sales closing
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridRemoteAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
Software
Office Tools: Proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides)
CRM Tools: Experience with customer relationship management software like Salesforce, Zoho CRM, or HubSpot, as your roles often involve managing client relationships
Financial Software: Knowledge of financial tools or platforms for managing loans, accounts, or transactions
Communication Tools: Familiarity with platforms like Outlook, Teams, or Zoom for professional communication
Data Analysis: Experience using tools like Excel (pivot tables, formulas) or specialized software for tracking sales and performance metrics
Digital Marketing Tools (if applicable): Familiarity with LinkedIn, email marketing tools, or customer outreach platforms
Timeline
Relationship Officer
Mabeaat (Hadaf Al Khaleej) Financial Services L.L.C
11.2023 - 09.2024
Branch Sales Officer
RAKBANK
06.2023 - 09.2023
Relationship Officer
Finmart Financial Services L.L.C
06.2022 - 05.2023
Assistant Manager
El-Hadaf Motors
08.2017 - 08.2021
Insurance Officer
South Sinai Hospital
06.2016 - 06.2017
Relationship Officer
Citibank
01.2007 - 05.2015
Bachelor's Degree in Commerce (Accounting) -
Suhag University
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