Cloud Computing-Azure
SHAILESH PARVATIA
Senior NOC Engineer
Dubai,UAE
Summary
Leverage 18+ years of experience—including 6 years of senior-level leadership IT infrastructure, system operations, workstation, SLA Management, NOC operations planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior NOC Technician
Global Technology Services LLC
Dubai
09.2016 - Current
- Install and configure the SolarWinds suite to monitor the system network, compute and storage components, and applications to provide information on performance levels; thresholds and generate meaningful alerts. The implementation includes the full SolarWinds Orion Core Suite, BMC True Sight & Entuity.
- Network Performance Monitor (NPM) with NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), Site 24/7, Host Monitor.
- Server and Application Monitor (SAM), Virtualization Manager (VMAN), and Database Performance Analyzer (DPA), Storage Resource Manager (SRM).
- Design/Implement the USAF AFNET-S environment monitoring, thresholds, and alert solution to meet the TRD requirements and PWS government standards.
- Managed Network Operating Center (NOC) technical infrastructure and server performance. Build/configure the monitors in the monitoring tools.
- Working with the enterprise management team design/configure BMC Remedy integration for discovery of configuration management data hardware, software, and application.
- Design/Configure the SolarWinds, Entuity & BMC Truesight operational reports, creating report as per management requirements.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Monitored networks and network devices to resolve technical problems quickly, maintained flexible schedule and responded to after-hours and weekend emergencies.
- Supported global network users with connectivity, VPN, and access issues, Designed, tested and implemented network servers, infrastructure and software URLs, services, websites.
- Created graphical reports to visualize network performance and uptime to management members.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services, also troubleshot with SolarWinds (US & UK) team once logged online call for major issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
IT Support Engineer
Cylingas Company LLC.
Dubai, UAE
09.2007 - 08.2016
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1, 2 & 3 IT support to non-technical internal users through desk, servers side support services.
- Used ticketing systems to manage and process support actions and requests.
- Providing technical support for Microsoft Workstation, Cisco, HP, IBM, Oracle EBS, FTP servers, Active Directory, Network Printers, File Server and F-Secure products. Delivered technical support for system auditing, performance tuning, and troubleshooting, HP Data Protector Software, Tape Libraries'
- Installing and supporting Design related software like Autodesk, Intergraph, Caesar II, and COADE PV Elite.
- Creating technical user manual for network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements.
Desktop Support Engineer
JCT Electronics LTD.
Vadodara, India
07.1999 - 04.2007
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored system performance to maintain system integrity.
Education
Bachelor of Commerce - Advance Account & Auditing
Navjivan Arts & Commerce College
India 04.1993 - 03.1996
Diploma in Computer Application - Microsoft Windows, Office
Industrial Training Institute
India 08.1996 - 07.1997
Certification in Hardware & Networking - LAN, Desktop, Printer, Routers & Switches
Pearl Institute of Technology
India 01.2001 - 06.2001
ITIL Certification Training - ITIL
ITIL Training
Dubai 01.2017 - 02.2017
Skills
Cloud services
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members for Windows 2016 Server up-gradation with NCR POS replacement project in retail fueling sites.
- Oracle ERP implementation
- Network Infrastructure setup for various ENOC retail fueling and Zoom sites.
- Tasjeel Site including third party application installation.
Affiliations
- Association of Information Technology Professionals
- National Association of Social Workers
Software
Active Directory, Cloud Services
Windows, Linux, SQL Server
Virtual Machines,
ITIL BMC Tool
Certification
MCSE - Microsoft Certified Systems Engineer Training
Interests
Outdoor games, Reading & Listening Music
Timeline
ITIL Certification Training - ITIL
ITIL Training
01.2017 - 02.2017
Senior NOC Technician
Global Technology Services LLC
09.2016 - Current
IT Support Engineer
Cylingas Company LLC.
09.2007 - 08.2016
Certification in Hardware & Networking - LAN, Desktop, Printer, Routers & Switches
Pearl Institute of Technology
01.2001 - 06.2001
Desktop Support Engineer
JCT Electronics LTD.
07.1999 - 04.2007
Diploma in Computer Application - Microsoft Windows, Office
Industrial Training Institute
08.1996 - 07.1997
Bachelor of Commerce - Advance Account & Auditing
Navjivan Arts & Commerce College
04.1993 - 03.1996
MCSE - Microsoft Certified Systems Engineer Training
Certified ITIL ENOC
Certified Microsoft Windows ENOC
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