Shathiso Ndhlovu
Dubai,United Arab Emirates
Summary
Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings [Number] years of fine dining experience.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
3
3
years of professional experience
Work history
Waiter
Tang asian luxury restaurant downtown dubai
Dubai, UAE
2024.12 - Current
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Explained dish components clearly to inform customers' decisions.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Liaised with kitchen staff for prompt order delivery to customers.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
Waiter
Tang asian luxury restaurant
Sandton , South Africa
2023.05 - 2024.12
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Education
Olevel -
Phakamani high
Plumtree2010-11
Skills
- Reservation software navigation
- Meal recommendation
- Patient and calm nature
- Friendly disposition
- Sales persuasion
- Restaurant software utilisation
- Handling difficult customers
- Silver service experience
- Cash handling
- Customer Service
- Product knowledge
- POS Systems
- Upselling
- Table check-ins
- Allergen awareness
- Health and safety standards
Timeline
Waiter
Tang asian luxury restaurant downtown dubai
2024.12 - Current
Waiter
Tang asian luxury restaurant
2023.05 - 2024.12
Olevel -
Phakamani high