SHAZINA KHAN
DUBAI,UAE
Summary
A dedicated professional with expertise in helpdesk operations and Microsoft suite, complemented by strong skills in email administration and time-management. Demonstrates proficiency in social media engagement and relationship management, ensuring effective communication and client satisfaction. Committed to leveraging these competencies to enhance organisational efficiency and drive success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
OurShopee Ware House LLC.
Al Nahda, UAE
2024.11 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Trained new hires for improved productivity and efficiency on the job floor.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Facilitated customer loyalty programmes to enhance customer retention.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
Customer Service Representative
West Avenu Services
Dubai, UAE
2023.09 - 2024.10
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Participated in team meetings sharing best practices for improving service delivery.
- Streamlined processes through efficient record keeping.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Performed administrative duties contributing towards smooth store operations.
PR Customer Services
Healing Nursing Care Center
Lahore , Pakistan
2021.03 - 2023.05
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated with medical staff to ensure smooth operations in outpatient departments.
- Maintained clean reception area, demonstrating commitment to hygiene standards in healthcare facilities.
- Prepared necessary paperwork for admissions or discharges during shifts at the hospital's front desk.
- Enhanced patient experience with friendly approach and prompt response to queries.
- Liaised between doctors and patients, facilitating effective communication.
- Managed front desk operations whilst maintaining a professional demeanour.
- Helped patients understand their health insurance coverage when processing billing details.
Education
Bachelor of Science -
Quaid e Azam University
Islamabad, Pakistan 2018.01 - 2019.12
Master of Science -
Quaid e azam University
Islamabad, Pakistan 2019.12 - 2021.12
Skills
- Helpdesk operations
- Microsoft suite expertise
- Email administration
- Time-Management prowess
- Social media engagement competency
- Relationship Management
Timeline
Customer Service Representative
OurShopee Ware House LLC.
2024.11 - Current
Customer Service Representative
West Avenu Services
2023.09 - 2024.10
PR Customer Services
Healing Nursing Care Center
2021.03 - 2023.05
Master of Science -
Quaid e azam University
2019.12 - 2021.12
Bachelor of Science -
Quaid e Azam University
2018.01 - 2019.12