Sheik Shamsu Rahman
Abu Dhabi,U.A.E
Summary
A highly motivated individual seeking work as Sales to utilize exceptional customer service skills, retailing experience, and organization skills to achieve set targets. Knowledgeable support specialist bringing over7 years experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Accomplished Sales manger with extensive experience developing and maintaining robust network systems. Proactive and focused to identify faults and devise efficient remedies. Implements evolving hardware and software technologies to maintain optimal function and performance across diverse business systems. Customer-oriented Sales Team with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Hard-working Sales manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Sales manager
Al Ameri Auto Accessories L.L.C
Al Qusais, Dubai, UAE
05.2021 - 09.2023
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Carried out sales visits to current and prospective customers.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Achieved exceptional client satisfaction feedback and ratings.
Alif Aroma - Perfume Sales
Sales Manger
Chennai, India
08.2018 - 01.2021
- Responsibilities & Duties: Assessed client needs based on current objectives, supply and demand, and seasonal variables, Selling products and services using solid arguments to prospective customers, Performing cost-benefit analyses of existing and potential customers, Maintaining positive business relationships to ensure future sales
- Organised displays to promote inventory and encourage customer purchases.
- Effectively demonstrated new products, engaging and enthusing customers to enhance purchase rates by 60%.
- Identified discrepancies in stocks through regular inventory management.
- Helped customers obtain specialised help for refunds and exchanges.
- Conducted testing phases to oversee cycles, spot defects and errors before migrating to implementation stage.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Delivered outstanding helpdesk service and support to customers.
- Effectively demonstrated new products, engaging and enthusing customers to enhance purchase rates by 60%.
Assistant System Operator and Receptionist
CORDOVA (CBSE Syllabus Book Publication)
Chennai, India
07.2012 - 03.2016
- Responsibilities: Maintain Front Office, Responsible for maintaining the professional appearance of the Reception desk and visitor waiting areas, Issue visitor passes where required, Answer phone calls, Organize courier deliveries, Respond to and take ownership of phone calls from both internal and external customers, Maintain the all call log in Excel, Take and deliver messages accurately and completely, Manage mails, Prepare outgoing mail for pick-up or courier
- Conducted testing phases to oversee cycles, spot defects and errors before migrating to implementation stage.
Education
High School Diploma - SSLC
Government Higher Secondary
India 05.2005 - 05.2012
Skills
- Highly organized and dedicated with positive attitude
- Punctuality
- Disciplined
- Honest and dedicated person
- Organization
- Customer Service Skills
- Business Process Improvement
- Proficient in PC
- Ms Words
- Excel
- Emails
- Adobe Ps
- Corel Dr
- Customer Service
- Mobile device management
- Staff assistance
Languages
English
Fluent
Hindi
Fluent
Arabic
Intermediate
Tamil
Native
Malayalam
Elementary
Bengali
Fluent
Urdu
Fluent
Affiliations
- Reading books
- Cooking
- Music
- Writing Dairy
- Watching Comedy
Timeline
Sales manager
Al Ameri Auto Accessories L.L.C
05.2021 - 09.2023
Alif Aroma - Perfume Sales
Sales Manger
08.2018 - 01.2021
Assistant System Operator and Receptionist
CORDOVA (CBSE Syllabus Book Publication)
07.2012 - 03.2016
High School Diploma - SSLC
Government Higher Secondary
05.2005 - 05.2012
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