Shimels Kessete
Recreattion And Spa Officer
Abu Dhabi
Summary
Professional and knowledgeable in recreation and spa offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
Work History
Recreation and Spa Receptionist
The Wb Hotel and Double tree Hotel Curio Collection By Hilton
United Arab mirates
2021.09 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Escorted clients to spa areas, treatment rooms, and offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled payments and processed credit card transactions.
Recreation and Pool Attendant
Le Royal Meridien Hotel Abu Dhabi
United Arab Emirates
2018.10 - 2021.08
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Checked side duty list for opening and closing procedures.
- Assisted in organizing and implementing recreational activities and programs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Occupational Health And Safety - Health And Safety
OSHACADEMY
United States Of America 2018.04 - 2019.02
Skills
Safety, problem solving, time management, sales, interpersonal communication, inventory, team coordination, excellent customer service, Book4time, synergy, birch street, ONQ,
undefinedCertification
Creating a Positive Customer Experience - LinkedIn
Accomplishments
Successfully completion of recreation supervisor training
Best employee of the year, 2022
Successful completion of health and safety cross training.
Excellent pre-opening team recognition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recreation and Spa Receptionist
The Wb Hotel and Double tree Hotel Curio Collection By Hilton
2021.09 - Current
Recreation and Pool Attendant
Le Royal Meridien Hotel Abu Dhabi
2018.10 - 2021.08
Occupational Health And Safety - Health And Safety
OSHACADEMY
2018.04 - 2019.02
Creating a Positive Customer Experience - LinkedIn
Building Rapport with Customers - LinkedIn
Leading with Emotional Intelligence - LinkedIn
Time Management Fundamentals - LinkedIn
Customer Service: Problem-Solving and Troubleshooting - LinkedIn
Phone-Based Customer Service - LinkedIn
Hazard Analysis and Critical Control Points (HACCP)
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