SID AHMED ROUMANA

AGMC (BMW UAE) Sales Executives are responsible for achieving vehicle sales targets by delivering high-end customer experiences, demonstrating BMW products, conducting test drives, and managing the full sales process, including financing and delivery. The role emphasizes nurturing client relationships, maintaining product knowledge, and maximizing customer satisfaction to secure repeat business.

• Sales Target Achievement: Meet or exceed monthly and annual vehicle sales and profitability targets.
• Customer Experience: Guide customers through the buying journey, providing a personalized and professional experience consistent with BMW standards.
• Product Demonstration: Present and demonstrate the BMW product range, including features and benefits during test drives.
• Deal Finalization: Coordinate with [Finance & Insurance (F&I) managers] to process documentation, finance applications, and secure payments.
• Vehicle Delivery: Manage the vehicle handover process, ensuring a memorable and informative experience.
• Prospecting & CRM: Actively build a customer pipeline using CRM systems and external sources to generate new sales leads.
• Product Knowledge: Maintain expert-level knowledge of BMW vehicles, options, and competitor products.

• Achieve Sales Targets: Actively sell vehicles and meet or exceed monthly/annual sales targets for new or used vehicles.
• Prospecting & Lead Generation: Actively seek new customers through various sources, referrals, and networking to create sales opportunities.
• Showroom Management: Maintain the showroom, ensuring vehicles are displayed according to brand standards and marketing materials (brochures) are available.
• Demonstrations & Test Drives: Arrange and conduct professional test drives and vehicle demonstrations to showcase features.
• Closing Deals: Negotiate, prepare quotations, and

Customer Relationship Management

• Customer Experience: Deliver the highest levels of customer service to ensure customer loyalty, satisfaction, and repeat sales.
• Relationship Management: Maintain regular contact with new and existing customers to foster long-term relationships.
• After Sales Introduction: Introduce customers to the service team to ensure they are familiar with aftersales facilities, maintenance, and support. Operational & Reporting
• Vehicle Delivery: Manage the handover process to customers, ensuring they receive a full briefing on the vehicle’s controls and features.
• Market Intelligence: Develop deep product knowledge, including competitor products and market trends, to effectively position the brand.
• Documentation & Reporting: Prepare daily, weekly, and monthly sales reports for management.
• System Maintenance: Keep the customer database updated.
• Compliance: Adhere strictly to company procedures regarding cash, credit handling, and documentation to minimize risks.

As a Front Desk Receptionist, you will be the first point of contact for our Country Club members, guests, and visitors. Duties include offering administrative support across the organization. You will greet members and guests who visits the office in a professional and welcoming manner. You will coordinate front-desk activities, including distributing correspondence, answering and directing phone calls, responding to phone messages in a timely manner, and handling mail and other clerical duties.

Promptly and politely greets and welcomes all visitors that arrive at the office.

Directs visitors and callers to the appropriate staff member utilizing employee and department.

Maintains full knowledge of the administrative staff, ownership, management company.

Provides general and accurate information regarding routine inquiries from members, and refers non-routine, sensitive, and

/or complex request for information and other inquiries.

Be familiar with procedures for handling all aspects of customer inquiries, complaints, or disputes.

Responsible for the gathering and management of data pertaining to new membership registration and keeps record up to date. Assists new members with registration, check in and membership assignment following proper procedures.

Process payments via credit card, check, and member charge accounts.

Ensure reception area is tidy, clutter free and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures.)

Receive, sort, and distribute daily mail deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (member systems, logbook, and visitors’ cards).

Performs other clerical receptionist duties such as filing, photocopying, scanning, transcribing, data Entry and record keeping.

Contributes to team effort by accomplishing related tasks as needed, and in a timely manner.

Other duties as assigned .